07-18-2017 06:16 PM
Hero 4 silver
Here is my problem: When I turn it on, the screen will work fine for about 10 seconds and then it will totally freeze and the camera will stop responding. Also, rather than displaying whatever the lens is 'seeing' it's totally black, as if the lens is covered by something (which it's not!). The little icons on the edges of the screen are still visible though. Sometimes when I do one of said options, the camera will start working but the videos will be purple tinted. I have not dropped it or damaged it to my knowledge. It stopped working one day for no apparent reason, after having been perfectly functioning the previous day.
Troubleshooting i have tried thus far:
1. swapping SD cards (2 different Lexar 633x 64gb, and a samsung 64 evo). The lexar's had previously been compatible with this camera, they are all I have used with it. The lexar is listed under Go Pro's compatible cards. I have tried swapping batteries as well.
2. manually updating. I tried this using all three SD cards, and none have been successful. upon inserting the updated SD card, then turning camera on - the go pro logo on the front screen flashes for a few seonds as it normally would upon starting up, then the front screen goes blank, the LCD screen is also black - the little icons on the edges of the screen are no longer visible although you can tell the camera is turned on because there is a slight glow from the LCD screen. I have tried removing the battery and repeating the manual update process as instructed on Go Pro's website. No success.
Now the camera no longer shows the little icons on either screen. both screens are blank after start up.
Solved! Go to Solution.
07-21-2017 10:01 AM
07-21-2017 10:01 AM
07-21-2017 11:33 AM
07-21-2017 11:50 AM
can be a hardware issue, something that gave out, and firmware wonlt correct hardware. If you are contacting in this forum all the staff can do is direct you, nothing more, they can not repair your camera, they can not Write you up an RMA, they can only point. You already been online and called, you're going to have to get to support and keep at it. for your RMA good luck