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Sightseer
Posts: 1

Black lines along screen

[ New ]
Hi,
Got a new GoPro 8 black, once I've turned it on it has these two black lines on the screen, they don't show on pics or videos when recorded but I'm not sure if it's a fault?
IMG_20210324_165207.jpg
GoPro
Posts: 27,117

Re: Black lines along screen

[ New ]

Hi @epicstar87745

 

If the files are not affected, this can be an issue on the display screen.

Where was the camera purchased?

See if re-flashing the software will help. Follow the manual update steps on https://gopro.com/en/us/update/hero8-black

 

If it's still the same, please reach out to Support at https://gopro.com/help/ContactUs

As this is a recent purchase, you may also refer to the same store you got the camera from for a faster turnaround.

 

Thanks!

Ej