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Sightseer
Posts: 3

Black lcd gopro hero4 silver

I use my hero4 in the swimming pool without the right case and the wather turned off the cam. After that, my hero4 is working perfectly, except the lcd. It is totally black. It can be fixed?
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GoPro
Posts: 6,097

Re: Black lcd gopro hero4 silver

[ Edited ]

 

Hi @sismil,

 

Does the front screen still work?

 

If it does please try to install new firmware update.

If Manual Firmware update won't fix it, please contact our customer support team via phone or chat. 

 

https://gopro.com/help/ContactUs

 

Regards,

-Jay

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Sightseer
Posts: 3

Re: Black lcd gopro hero4 silver

Yep. The front screen works normally.
I did the manual firmware update, and it didn’t works.
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GoPro
Posts: 15,486

Re: Black lcd gopro hero4 silver

Appreciate the update, @sismil. Our Support  team will be able to assist you with the next steps. Best regards!

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Sightseer
Posts: 3

Re: Black lcd gopro hero4 silver

Hi, today the lcd works.... but the view was a little bit light... so I turned off and now it is black again...

 

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GoPro
Posts: 18,749

Re: Black lcd gopro hero4 silver

[ Edited ]

 

Hi @sismil

 

Thanks for letting us know.

The best path forward is to reach out to our Support Team.

You may contact them via phone or chat.

https://gopro.com/help/ContactUs  

 

Let them know of the troubleshooting steps you have tried.

Please have your camera's serial number ready.

 

Thanks!

Ej