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Sightseer
Posts: 1
Accepted Solution

Black Screen

Front Screen comes on on my Hero 7 black but the back screen is black!

Accepted Solutions
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GoPro
Posts: 14,048

Re: Black Screen

Hi @tolbie07

 

Please ensure that the SD card is not inserted between the SD card slot and the battery as this can put pressure on the back of the touch display.

If it's not the case, a manual update is the next step. Please refer to https://gopro.com/update/

You may also reach out to our Support Team for further assistance.
https://gopro.com/help/ContactUs

 

Thanks!

Ej

View solution in original post


All Replies
Highlighted
GoPro
Posts: 14,048

Re: Black Screen

Hi @tolbie07

 

Please ensure that the SD card is not inserted between the SD card slot and the battery as this can put pressure on the back of the touch display.

If it's not the case, a manual update is the next step. Please refer to https://gopro.com/update/

You may also reach out to our Support Team for further assistance.
https://gopro.com/help/ContactUs

 

Thanks!

Ej