Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
Reply
Highlighted
Sightseer
Posts: 1

Black Screen on Hero 7

[ New ]

I did all the setup and then all of a sudden my Back Screen went black and now it shows nothing. Odd thing is that it seems like it registers when I'm touching it. I think...

 

How do you do anything on this thing when the screen never shows anything? Do I have a dud now and need a new one?

 

I have updated to the latest software from the site.


Accepted Solutions
GoPro
Posts: 18,442

Re: Black Screen on Hero 7

[ New ]

@graybluff41130 . Sorry to hear about the trouble. If you contact our Support team through https://gopro.com/help/ContactUs , they will be able to help. You may reach the team by phone or chat. Thanks!

View solution in original post


All Replies
GoPro
Posts: 18,442

Re: Black Screen on Hero 7

[ New ]

@graybluff41130 . Sorry to hear about the trouble. If you contact our Support team through https://gopro.com/help/ContactUs , they will be able to help. You may reach the team by phone or chat. Thanks!