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Sightseer
Posts: 1
Accepted Solution

Black Screen on Hero 7

[ Edited ]

I did all the setup and then all of a sudden my Back Screen went black and now it shows nothing. Odd thing is that it seems like it registers when I'm touching it. I think...

 

How do you do anything on this thing when the screen never shows anything? Do I have a dud now and need a new one?

 

I have updated to the latest software from the site.


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GoPro
Posts: 12,282

Re: Black Screen on Hero 7

@graybluff41130 . Sorry to hear about the trouble. If you contact our Support team through https://gopro.com/help/ContactUs , they will be able to help. You may reach the team by phone or chat. Thanks!

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GoPro
Posts: 12,282

Re: Black Screen on Hero 7

@graybluff41130 . Sorry to hear about the trouble. If you contact our Support team through https://gopro.com/help/ContactUs , they will be able to help. You may reach the team by phone or chat. Thanks!