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Sightseer
Posts: 1

Black Screen on GoPro Max

[ New ]

Im very angry with this camera because after a days of using the screen turn black and I cannot use for my vacations in Cancun Mexico.

gopromaxx.jpg

Accepted Solutions
GoPro
Posts: 18,440

Re: Black Screen on GoPro Max

[ New ]

Hello, @jduran27. Do you mean the screen does not turn on or display media anymore? If this is the case and the camera still powers on, please make sure that the SD card is mounted correctly. If it is and the issue remains, performing a manual update may help. The steps under Manual Update here will guide you. 

 

If the issue persists, our Support team at https://gopro.com/help/ContactUs will help you with the next steps. You can reach them by chat or callback request. 

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All Replies
GoPro
Posts: 18,440

Re: Black Screen on GoPro Max

[ New ]

Hello, @jduran27. Do you mean the screen does not turn on or display media anymore? If this is the case and the camera still powers on, please make sure that the SD card is mounted correctly. If it is and the issue remains, performing a manual update may help. The steps under Manual Update here will guide you. 

 

If the issue persists, our Support team at https://gopro.com/help/ContactUs will help you with the next steps. You can reach them by chat or callback request.