Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
Reply
Highlighted
Sightseer
Posts: 1

Black Hero 7

After downloading my videos from GoPro Black 7 to my Windows 10 computer, the video does not match the audio. 

I tried using GoPro Quik as well as running the video without this app and the result are the same. 

When played in the camera everything works fine. 

 

Please provide help on this.

 

Thanks!

 

Highlighted
Adventurer
Posts: 11,669

Re: Black Hero 7

one thing you can try  load to youtube, keep private allow to convert, it plays normal  try a different player like vlc.  leads to your machine.

Highlighted
GoPro
Posts: 5,842

Re: Black Hero 7

Hi @frankc70266,

 

Try to play the video using other software or upload it online. 

Most of the time it's hardware compatibility.

 

Try to record a video as well with lower resolution / fps. 

 

Regards,

-Jay