Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-273088%22%20slang%3D%22en-US%22%3EBlack%207%20drains%20battery%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-273088%22%20slang%3D%22en-US%22%3EHi%2C%3CBR%20%2F%3ECamera%20still%20drain%20battery%20on%20standby%20even%20after%20update%2C%20the%20drain%20rate%20is%20average%20of%2010%20%25%20every%2020%20minutes.%3CBR%20%2F%3EI%20had%20everything%20off%2C%20GPS%20off%2C%20voice%20command%20off%2C%20all%20Leds%20off%2C%20beep%20off%2C%20wireless%20off%2C%20quick%20capture%20off%2C%20No%20SD%20card.%3CBR%20%2F%3ESo%20is%20it%20a%20design%20fault%3F%3CBR%20%2F%3EI%20didvalotbof%20online%20search%20and%20noticed%20thay%20alot%20of%20people%20are%20complaining%20about%20this%20fault%2C%20so%20gopto%20should%20refund%20for%20everyone%20or%20Fix%20their%20product.%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-273088%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO7%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-273098%22%20slang%3D%22en-US%22%3ERe%3A%20Black%207%20drains%20battery%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-273098%22%20slang%3D%22en-US%22%3EStandby%20or%20off%3F%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-273099%22%20slang%3D%22en-US%22%3ERe%3A%20Black%207%20drains%20battery%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-273099%22%20slang%3D%22en-US%22%3EHi%20there%20mate%2C%3CBR%20%2F%3Eas%20I%20mentioned%20the%20camera%20is%20on%20standby.%3CBR%20%2F%3EThanks.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-273101%22%20slang%3D%22en-US%22%3ERe%3A%20Black%207%20drains%20battery%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-273101%22%20slang%3D%22en-US%22%3EThen%20you%20are%20getting%20normal%20battery%20usage.%20How%20long%20does%20it%20take%20to%20go%20from%20100%25%20to%200%20(actual%2C%20not%20guessing%20or%20multiplying%2020%20min%20by%2010).%3CBR%20%2F%3E%3CBR%20%2F%3EGoPro%20cameras%20do%20use%20battery%20when%20in%20standby.%20Make%20sure%20LCD%20timeout%20is%20at%201%20min%20and%20if%20you%20don't%20need%20to%20use%20the%20camera%2C%20turn%20it%20off.%20This%20is%20one%20of%20the%20main%20reasons%20for%20Quick%20Capture%2C%20so%20you%20don't%20need%20to%20leave%20the%20camera%20in%20standby.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-273373%22%20slang%3D%22en-US%22%3ERe%3A%20Black%207%20drains%20battery%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-273373%22%20slang%3D%22en-US%22%3EThis%20is%20not%20good%20enough%2C%20the%20camera%20should%20not%20drain%20battery%20that%20fast%20and%20not%20get%20that%20hot%2C%20with%20everything%20off%2C%20GPS%2C%20voice%20command%2C%20display%20brightness%20on%20the%20lowest%2C%201%20minute%20screen%20saver%2C%20connection%20off%2C%20and%20still%20drains%2010%25%20every%2020%20minutes%20I%20think%20that's%20pathetic%2C%20camera%20should%20stay%20on%20for%20hours%20without%20touching%20it%20and%20not%20getting%20any%20hot%20to%20touch%20at%20all.%3CBR%20%2F%3Ethis%20is%20a%20full%20in%20the%20design%20GoPro%20should%20admit%20this%20and%20try%20to%20rectify%20their%20stuff%20up.%20About%20the%20quick%20capture%2C%20it's%20an%20added%20feature%20and%20you%20can%20have%20it%20on%20or%20you%20can%20turn%20it%20off%2C%20this%20should%20have%20nothing%20to%20do%20with%20draining%20battery%2C%20so%20you%20are%20trying%20to%20justify%20the%20fault%20by%20saying%20this%20is%20the%20reason%20for%20the%20quick%20capture%2C%20what%20about%20if%20I%20don't%20want%20to%20use%20that%20quick%20capture%2C%20what%20about%20if%20I%20leave%20the%20camera%20in%20my%20bag%20in%20a%20hot%20day%20is%20it%20gonna%20blow%20up%3F%20is%20it%20gonna%20light%20up%20on%20fire%3F%20so%20I%20think%20this%20product%20should%20be%20looked%20at%20and%20fixed.%20I%20only%20have%20this%20junk%20for%20two%20weeks%20and%20I%20hate%20it%2C%20GoPro%20has%20tricked%20a%20lot%20of%20people%20by%20advertising%20their%20faulty%20product%2C%20my%20brother%20also%20had%20black%206%20which%20is%20sold%20and%20got%20rid%20off%20after%20few%20months%20off%20using%20from%20issues.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-273532%22%20slang%3D%22en-US%22%3ERe%3A%20Black%207%20drains%20battery%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-273532%22%20slang%3D%22en-US%22%3ENo%3CBR%20%2F%3ENo%3CBR%20%2F%3ENo%3CBR%20%2F%3EAnd%20no%3CBR%20%2F%3EBut%20yes%2C%20you%20should%20use%20Quik%20Capture%20if%20you%20want%20to%20maximize%20battery%20life.%3CBR%20%2F%3E%3CBR%20%2F%3EWhy%20don't%20you%20just%20return%20it%3F%20Who%20is%20forcing%20you%20to%20keep%20it%3F%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-273534%22%20slang%3D%22en-US%22%3ERe%3A%20Black%207%20drains%20battery%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-273534%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F83215%22%20target%3D%22_blank%22%3E%40stoutvista01860%3C%2FA%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fcontent%2Fdam%2Fhelp%2Fhero7-black%2Fmanuals%2FHERO7Black_UM_ENG_REVB.pdf%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fcontent%2Fdam%2Fhelp%2Fhero7-black%2Fmanuals%2FHERO7Black_UM_ENG_REVB.pdf%3C%2FA%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3Epg%2023%26nbsp%3B%3C%2FP%3E%3CP%3EPRO%20TIP%3A%20Since%20it%20only%20turns%20the%20camera%20on%20when%20it%E2%80%99s%20recording%2C%20QuikCapture%20is%20a%20great%20way%20to%20maximize%20battery%20life.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3Ewifi%20is%20on%20goes%20to%20bluetooth%26nbsp%3B%20from%20older%20cameras%20wifi%20turns%20down%20after%20about%208%20minutes%20to%20bluetooth%20and%20bluetooth%20wakes%20up%20to%20turn%20wifi%20on%20why%20the%20drain%20that%20is%20WHY!%26nbsp%3B%20standby%20use%20a%20powerbank%20if%20its%20important.%26nbsp%3B%20never%20thought%20of%20that%3F%26nbsp%3B%20now%20you%20can%20keep%20the%20camera%26nbsp%3B%20%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F4335%22%20target%3D%22_blank%22%3E%40danielr15%3C%2FA%3E%26nbsp%3B%20he%20wants%26nbsp%3B%20%26nbsp%3Bthe%20camera%20notto%20drain%20on%20standby%26nbsp%3B%20%26nbsp%3Bhe%20needs%20to%20turn%20his%26nbsp%3B%20wake%20up%20off%20and%26nbsp%3B%20%26nbsp%3Bthen%26nbsp%3B%20see%26nbsp%3B%20a%201%25%20drain%26nbsp%3B%20every%208%20hours%26nbsp%3B%20if.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-273760%22%20slang%3D%22en-US%22%3ERe%3A%20Black%207%20drains%20battery%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-273760%22%20slang%3D%22en-US%22%3EDaniel%2C%3CBR%20%2F%3E%3CBR%20%2F%3EWithout%20the%20original%20packaging%20the%20Shop%20will%20not%20accept%20it%20and%20GoPro%20did%20a%20great%20job%20by%20making%20the%20the%20customer%20damaging%20the%20box%20to%20get%20the%20thing%20out.%20So%20how%20can%20I%20return%20it.%3F%3CBR%20%2F%3E%3CBR%20%2F%3EFishy%2C%20I'm%20not%20say%20i%20want%201%20percent%20in%208%20hours%2C%20be%20smarter%20mate%2C%20there%20is%20no%20camera%20drains%20battery%20like%20this%20one%2C%20even%20the%20cheapest%20One%20without%20going%20into%20details%2C%20I%20bought%20a%20Top%20of%20the%20Line%20camera%2C%20well%20i%20thought%20that%2C%20but%20not%20really%20with%20every%20feature%20Off%20and%20without%20touching%20the%20bloody%20thing%20gos%20flat%20in%20about%202%20hours%20and%20getting%20Hot%20Something%20is%20not%20right%20here%20mate%2C%20well%20if%20you%20like%20this%20junk%20then%20its%20up%20to%20but%20I'm%20not%20the%20only%20one%20complaining%20about%20this%2C%20go%20check%20online%20and%20see%20how%20many%20people%20are%20complaining%20about%20this%20so%20its%20not%20something%20normal%20mate.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-273808%22%20slang%3D%22en-US%22%3ERe%3A%20Black%207%20drains%20battery%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-273808%22%20slang%3D%22en-US%22%3E%3CP%3E%3CSPAN%20class%3D%22%22%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F83215%22%20target%3D%22_blank%22%3E%40stoutvista01860%3C%2FA%3EIt%20appears%20that%20you%20probably%20have%20a%20faulty%20battery.%20I%20went%20to%20a%20short%20trip%20to%20Malaysia%20yesterday%20just%20using%20a%20cheapo%20Telesin%20battery%20with%20my%20new%20GoPro%20Hero%207%20Black%20and%20I%20was%20able%20to%20use%20it%20for%20full%208%20-%2010%20hours%20using%20Quick%20Capture%20i.e.%2015%20-%2030%20seconds%20footage%20and%20even%20capturing%20some%20few%20photos%20before%20it%20went%20to%2024%25.%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CSPAN%20class%3D%22%22%3ESure%2C%20GoPro%20may%20have%20very%20short%20battery%20lift%20but%20I%20don't%20think%20this%20is%20designed%20to%20capture%20a%20straight%201%20-%202%20hours%20footage.%26nbsp%3B%3CIMG%20class%3D%22emoticon%20emoticon-smileytongue%22%20id%3D%22smileytongue%22%20src%3D%22https%3A%2F%2Fvcsem46788.i.lithium.com%2Fi%2Fsmilies%2F16x16_smiley-tongue.png%22%20alt%3D%22Smiley%20Tongue%22%20title%3D%22Smiley%20Tongue%22%20%2F%3E%3CIMG%20class%3D%22emoticon%20emoticon-smileyvery-happy%22%20id%3D%22smileyvery-happy%22%20src%3D%22https%3A%2F%2Fvcsem46788.i.lithium.com%2Fi%2Fsmilies%2F16x16_smiley-very-happy.png%22%20alt%3D%22Smiley%20Very%20Happy%22%20title%3D%22Smiley%20Very%20Happy%22%20%2F%3E%20it%20has%20limitations%20but%20the%20memories%20I'm%20taking%20with%20it%20are%20priceless.%26nbsp%3B%3C%2FSPAN%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-273826%22%20slang%3D%22en-US%22%3ERe%3A%20Black%207%20drains%20battery%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-273826%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F83215%22%20target%3D%22_blank%22%3E%40stoutvista01860%3C%2FA%3E%26nbsp%3B%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EYes.%20wake%20up%20will%20drain%20the%26nbsp%3B%20camera%20in%20hours%20in%20the%20off%20state%20wh%26nbsp%3B%20I%20in%20ways%20mentioned%20it.%20if%20not%20now%20you%20know.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EYou%20did%26nbsp%3B%20open%20your%20gopro%20box%20on%20the%20bottom%20by%20a%20simple%20pull%20tab.%20can%20not%20get%20any%20easier%20then%20that.%26nbsp%3B%20%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EYes%20I%20understand%20you%20got%20issues%20and%20gopro%20will%20be%20more%20then%20happy%20to%20take%20your%20camera%20back.%20no%20need%20to%20send%20in%20anything%20but%20your%20camera%2C%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3Bcamera%20should%26nbsp%3B%20you%20re%20flash%20firmware%20give%20that%20a%20shot%2C%20and%20one%20more%20time%20and%20good%20luck.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-273861%22%20slang%3D%22en-US%22%3ERe%3A%20Black%207%20drains%20battery%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-273861%22%20slang%3D%22en-US%22%3EI%20will%20contact%20GoPro%20and%20see%20what%20happens.%3CBR%20%2F%3E%3CBR%20%2F%3EThanks%20for%20the%20chat%20and%20advise.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-273862%22%20slang%3D%22en-US%22%3ERe%3A%20Black%207%20drains%20battery%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-273862%22%20slang%3D%22en-US%22%3EThanks%20alot%20for%20the%20information%2C%20I'll%20train%20myself%20for%20the%20quick%20capture%20and%20hopefully%20i%20will%20like%20it%20but%20heating%20Up%20is%20a%20bit%20annoying%20i%20guess.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-273871%22%20slang%3D%22en-US%22%3ERe%3A%20Black%207%20drains%20battery%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-273871%22%20slang%3D%22en-US%22%3E%3CP%3E%26nbsp%3Byes%20if%20that%20is%20the%20option%20you%20like%20to%20take%20to%20contact%20Gopro%20and%20see%20what%20they%20can%20come%20up%20with%20about%20why%20you%20are%20wit%20h%20loss%20of%20power%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ESome%20tips%20to%20help%20out%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3Ebrightness%20lower%20then%26nbsp%3B%20higher%20the%20lower%20the%20better.%26nbsp%3B%20screen%20saver%20to%26nbsp%3B%20the%20minimal%3C%2FP%3E%3CP%3Ewifi%26nbsp%3B%20connection%20off%20as%20well%20wake%20up%20and%20voice%20command%3C%2FP%3E%3CP%3EGPS%20off%20%2C%26nbsp%3B%3C%2FP%3E%3CP%3Elower%20resolutions%20and%20Hypesmooth%20to%20off%20and%20fps%20lower%3C%2FP%3E%3CP%3Ebeeps%20and%20Leds%20Off.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EKeep%20to%20a%20regular%20format%20bases%20on%26nbsp%3B%20%26nbsp%3Bthe%20sdxc%20card%20and%20use%20the%20right%20one's%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3Eif%20you%20keep%20it%20to%20a%20minimal%20and%20still%20have%20drain%20then%26nbsp%3B%20the%20camera%20then%20there%20is%26nbsp%3B%20a%20issue%20wit%20hthe%20camera%20and%20when%20you%26nbsp%3B%20flash%20again%20your%20firmware%26nbsp%3B%20do%20it%20one%20more%20time%20but%20remember%20to%26nbsp%3B%20check%20each%20setting%20again.%20even%20on%20the%20app%20check%20it%20out.%20you%20never%20know%26nbsp%3B%20something%20can%26nbsp%3B%20%26nbsp%3Bbe%20forced%20on%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3Emake%20a%20note%20and%26nbsp%3B%20hope%20that%20helps%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EFISH%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Tourist
Posts: 6

Black 7 drains battery

Hi,
Camera still drain battery on standby even after update, the drain rate is average of 10 % every 20 minutes.
I had everything off, GPS off, voice command off, all Leds off, beep off, wireless off, quick capture off, No SD card.
So is it a design fault?
I didvalotbof online search and noticed thay alot of people are complaining about this fault, so gopto should refund for everyone or Fix their product.
Explorer
Posts: 11,998

Re: Black 7 drains battery

Standby or off?
Tourist
Posts: 6

Re: Black 7 drains battery

Hi there mate,
as I mentioned the camera is on standby.
Thanks.
Explorer
Posts: 11,998

Re: Black 7 drains battery

Then you are getting normal battery usage. How long does it take to go from 100% to 0 (actual, not guessing or multiplying 20 min by 10).

GoPro cameras do use battery when in standby. Make sure LCD timeout is at 1 min and if you don't need to use the camera, turn it off. This is one of the main reasons for Quick Capture, so you don't need to leave the camera in standby.
Tourist
Posts: 6

Re: Black 7 drains battery

This is not good enough, the camera should not drain battery that fast and not get that hot, with everything off, GPS, voice command, display brightness on the lowest, 1 minute screen saver, connection off, and still drains 10% every 20 minutes I think that's pathetic, camera should stay on for hours without touching it and not getting any hot to touch at all.
this is a full in the design GoPro should admit this and try to rectify their stuff up. About the quick capture, it's an added feature and you can have it on or you can turn it off, this should have nothing to do with draining battery, so you are trying to justify the fault by saying this is the reason for the quick capture, what about if I don't want to use that quick capture, what about if I leave the camera in my bag in a hot day is it gonna blow up? is it gonna light up on fire? so I think this product should be looked at and fixed. I only have this junk for two weeks and I hate it, GoPro has tricked a lot of people by advertising their faulty product, my brother also had black 6 which is sold and got rid off after few months off using from issues.
Explorer
Posts: 11,998

Re: Black 7 drains battery

No
No
No
And no
But yes, you should use Quik Capture if you want to maximize battery life.

Why don't you just return it? Who is forcing you to keep it?
Adventurer
Posts: 9,720

Re: Black 7 drains battery

[ Edited ]

@stoutvista01860 

 

https://gopro.com/content/dam/help/hero7-black/manuals/HERO7Black_UM_ENG_REVB.pdf

 

pg 23 

PRO TIP: Since it only turns the camera on when it’s recording, QuikCapture is a great way to maximize battery life.

 

wifi is on goes to bluetooth  from older cameras wifi turns down after about 8 minutes to bluetooth and bluetooth wakes up to turn wifi on why the drain that is WHY!  standby use a powerbank if its important.  never thought of that?  now you can keep the camera   

 

 @danielr15  he wants   the camera notto drain on standby   he needs to turn his  wake up off and   then  see  a 1% drain  every 8 hours  if.

 

Tourist
Posts: 6

Re: Black 7 drains battery

Daniel,

Without the original packaging the Shop will not accept it and GoPro did a great job by making the the customer damaging the box to get the thing out. So how can I return it.?

Fishy, I'm not say i want 1 percent in 8 hours, be smarter mate, there is no camera drains battery like this one, even the cheapest One without going into details, I bought a Top of the Line camera, well i thought that, but not really with every feature Off and without touching the bloody thing gos flat in about 2 hours and getting Hot Something is not right here mate, well if you like this junk then its up to but I'm not the only one complaining about this, go check online and see how many people are complaining about this so its not something normal mate.