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Posts: 1

Black 5 defective, it will wet.

As per description indicated by your authorized dealer, the item is purely waterproof which made us decide not to buy a casing for it. Unfortunately, just last week as it was immersed into the sea it suddenly blurred and ceased in functioning only to find out that the water went through it.

With this, i request you to please look into this matter and we wish that this unit may be replaced or perhaps extend any necessary assistance.

I look forward to your reply and a resolution to my problem.
Posts: 9,712

Re: Black 5 defective, it will wet.

Hi @arehmi


So long as all camera doors are closed, the HERO5 Black is waterproof down to 10m (33ft) without a housing. 
While water damage is usually not covered by the warranty, let our Support Team take a look at what happened. 
You may reach out to them by phone or chat.