08-08-2019 12:47 PM
With this, i request you to please look into this matter and we wish that this unit may be replaced or perhaps extend any necessary assistance.
I look forward to your reply and a resolution to my problem.
08-08-2019 02:02 PM
So long as all camera doors are closed, the HERO5 Black is waterproof down to 10m (33ft) without a housing.
While water damage is usually not covered by the warranty, let our Support Team take a look at what happened.
You may reach out to them by phone or chat. https://gopro.com/help/ContactUs