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Reply
Tourist
Posts: 3

Bildstabilisator defekt. Reperatur?

Hallo, ich habe die GoPro 7 Black auf einem Shorty auf der Hochzeit meiner Tochter auf einen sehr hohen Kühlschrank gestellt um den Anschnitt der Torte zu filmen! Doch dann hat jemand die Tür vom Kühlschrank geöffnet und die Kamera ist aus ca. 2 metern auf den Fußboden gefallen! Die Linse habe ich ausgetasuscht aber jetzt nach einer Bike Session, schaue ich mir das Filmmaterial an und es ist total verwackelt. Der Bildstabilisator ist definitiv nicht mehr in Orndung!

Frage: Wohin kann ich die Kamera hinschicken um Sie von GoPro reparieren zu lassen! Ich habe die Kamera zu Weihnachten von meiner Frau bekommen!

Hat jemand eine Idee was es Kosten könnte?

 

Gruß Michael

Adventurer
Posts: 10,203

Re: Bildstabilisator defekt. Reperatur?

Accedental damge is that covered by warranty.  

 

Contact GoPro since you d onot know how to get in touch try locating the link http://www.gopro.com/contactus 

 

Have your Bill of Sales at hand. a photo at hand of the issue, the video as well if like to share with them,  And see the options offered

 

 if they decide to RMA you great  gopro will replace if they see fit.

Tourist
Posts: 3

Betreff: Bildstabilisator defekt. Reperatur?

Vielen Dank. Ich werde mich mit dem link von dir in Verbindung setzen!

Danke.
Adventurer
Posts: 10,203

Betreff: Bildstabilisator defekt. Reperatur?

[ Edited ]

 you are welcome'd

 

Tourist
Posts: 3

Betreff: Bildstabilisator defekt. Reperatur?

Hi fishycomics, your link does not exist!

 

Greetings From Germany

 

Explorer
Posts: 12,208

Betreff: Bildstabilisator defekt. Reperatur?

https://gopro.com/help/ContactUs

Try that link.

To be clear, GoPro does not do repairs and accidental damage is not covered under warranty. By chance, do you have GoPro Plus? If you do, then you are entitled to up to two camera replacements a year, for any reason other than the camera being lost. There is a processing fee, but it is much less than replacing or repairing a camera cost.

Whether you have GoPro Plus or not, you should contact the GoPro Support Team so they can give you your options. BTW, GoPro Plus is free to sign up, so it's something you should consider if you don't have it. Along with the camera replacements, you also get unlimited cloud storage for your GoPro media and also 50% off most accessories.
https://shop.gopro.com/subscription/plus/GoProPlusMonthly.html
Adventurer
Posts: 10,203

Betreff: Bildstabilisator defekt. Reperatur?

No Problem

 

01.png

Explorer
Posts: 12,208

Betreff: Bildstabilisator defekt. Reperatur?

For some reason first link provided above had extra characters embeded within it - http://www.gopro.com/contactus%C2%A0 - so that's why it wasn't working. The link I posted works, or just type it in as Fish proved in his screen shot.