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Sightseer
Posts: 2

Big yellow spon on the side of the screen! Hero 7 Black

Hello! Just bought a Hero 7 Black camera and saw on it a yellow spot on the bottom of the screen! Please tell me if someone has the same problem? The stain is visible even to the naked eye.

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GoPro
Posts: 7,547

Re: Big yellow spon on the side of the screen! Hero 7 Black

 

Hi @andreyk67084

 

This should not affect the camera's performance.

 

As this is a recent purchase, you may refer to the same store/channel you purchased the camera from.

You can also contact our Support Team for assistance.

 

Thanks!

Ej

 

Sightseer
Posts: 2

Re: Big yellow spon on the side of the screen! Hero 7 Black

[ Edited ]
 
Thanks for reply! Of course, this does not affect the quality of the recording! I'm just trying to understand is this normally for these cameras or is it a factory defect and i just need to exchange for a similar camera in the store. Judging by the reviews on YouTube, such a defect does not occur with other camera owners.
Sightseer
Posts: 1

Re: Big yellow spon on the side of the screen! Hero 7 Black

Так же как и у тебя в нижней части экрана пятно. Купил 20.02.19 На коробке дата производства 03.09.18.

Just like you have a spot at the bottom of the screen. Bought 20.02.19 On the box the date of production 03.09.18.

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GoPro
Posts: 7,547

Re: Big yellow spon on the side of the screen! Hero 7 Black

Hi @dena16168

 

Did you get the chance to use the camera?

How are the videos and pictures taken?

 

As suggested on the previous post, you may refer to the same store/channel you purchased the camera from.

Or you may reach out our Support Team for assistance.

 

Thanks!

Ej

Adventurer
Posts: 8,642

Re: Big yellow spon on the side of the screen! Hero 7 Black

Lower rthe touch screen display to Zero and let us know if it is still lit up?