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Sightseer
Posts: 1
Accepted Solution

Big scratch on my new GoPro Hero 6

Hi everyone, I bought a GoPro Hero 6 last week and after I open it, I realized that there is a scratch on the corner of the lens. Is it normal?
Thanks in advance.


Accepted Solutions
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GoPro
Posts: 17,559

Re: Big scratch on my new GoPro Hero 6

 

Hi@canunal

 

Are you able to share a picture of your camera? If you have opened the box, try and see if this is something that can be wiped out using a clean cloth.

 

If it's not, you may refer to the same store/channel where you got the camera from to get an exchange.

 

Alternatively, you may contact our Support Team to get this addressed. https://gopro.com/help/ContactUs

 

 

Thanks!

Ej

 

View solution in original post


All Replies
Highlighted
GoPro
Posts: 17,559

Re: Big scratch on my new GoPro Hero 6

 

Hi@canunal

 

Are you able to share a picture of your camera? If you have opened the box, try and see if this is something that can be wiped out using a clean cloth.

 

If it's not, you may refer to the same store/channel where you got the camera from to get an exchange.

 

Alternatively, you may contact our Support Team to get this addressed. https://gopro.com/help/ContactUs

 

 

Thanks!

Ej