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Tourist
Posts: 1
Accepted Solution

Big issue with gopro

 Hi,

 

I have a big issue with my gopro, we purchased it one year ago, and it never worked. We bring it back to the store client service last month, and after some few tests we have the result: the gopro has a big disfunction and will never work.

What does gopro will do? I'm not able to call gopro service during the day and there is no e-mail adress I can write to. Could I get in touch with the client service by e-mail easily please?

 

Thank you very much for your return,

 

Jessica


Accepted Solutions
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GoPro
Posts: 19,657

Re: Big issue with gopro

 

Hi @epicpeak34064

 

What seems to be the issue on the camera? This will help us route you to the correct troubleshooting steps to be taken.

 

You can also type some keywords related to the issue and you'll be presented with helpful articles. Check out https://gopro.com/help

 

Once a case is opened with the Support Team you should be able to contact them via email. If calling them is not the best option, you may initiate a chat session. Please take note of their opening hours listed here.

 

Regards,

Ej

View solution in original post


All Replies
Highlighted
GoPro
Posts: 19,657

Re: Big issue with gopro

 

Hi @epicpeak34064

 

What seems to be the issue on the camera? This will help us route you to the correct troubleshooting steps to be taken.

 

You can also type some keywords related to the issue and you'll be presented with helpful articles. Check out https://gopro.com/help

 

Once a case is opened with the Support Team you should be able to contact them via email. If calling them is not the best option, you may initiate a chat session. Please take note of their opening hours listed here.

 

Regards,

Ej