09-06-2019 10:35 AM
When I have returned a camera to gopro, they always explained it should be returned without the battery unless requested. The returns team in the warehouse probably just scanned and shifted the items "as expected". Once in the returns bucket they aren't going to be able to differentiate your extra battery from the many they have or go through the bins to find one they mistakenly have thrown away.
I did in no way call you a liar, unlike you who openly called gopro employees thieves. I genuinely think it's an honest mistake between both parties in this case and again apologise if you have taken offence.
09-06-2019 10:53 AM
from what I had said you have a credit with gopro for 100.00 on a new product but they may want a existing seriel number as well. If you traded in A working product that is all you my friend. the punch line is trade in A damage product . not saying to beat the system but DJI will refund you with the camera you sent ONLY within the 10 day email period to accept the offer, if left unanswered THEY mail back and say Good bye to ya
09-06-2019 11:29 AM
Sorry, but as I said, they were told where the battery was and the fact the camera was sent back with a black plastic lens protector on, could give them some idea which camera to look for. It is their problem if they are running a system where it just goes through a scanner and is chucked in a bin. These items go for 'refurbishment', so it will be there somewhere. But when I am told that the warehuse has checked and found no battery, so the case is closed, it gives three options. One they have checked each item that came in that day and somehow missed finding it where they were told it was, two, they cannot be arsed looking and stuff the customer, or three, they found the battery, but as it was not in it's packaging, it cannot be scanned in and so can go missing.
You have your way of thinking, but I have been pissed around by them enough. If it makes them or you upset that I might even consider a member of their staff not being entitely 'above board', then tough, it happens. If it makes the company be more aware of customer problems and do something about tightening the system up, then all is good, for everybody.
09-10-2019 09:02 AM