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Reply
Tourist
Posts: 3

Battery

Hi there, how do I test if a battery and the camera is healthy?

 

I just bought my gopro Hero 7 black (limited edition) last week amd even when downloading software, I notice the battery deplete quite quickly - ie like 5% over the software download. It is worst when I set to 4k 30 fps and it only took 7 mins video before it overheats and crashes. Battery took about 50% for that 7 mins

Explorer
Posts: 11,707

Re: Battery

First, what SD card are you using (make/model/size)?
Is it new? have you formatted it?

The card should be from this list https://gopro.com/help/articles/block/microSD-Card-Considerations

If you are having rapid over heating, it could be an issue with the card. Try another card from the list if possible.

Perform a FULL (not Quick) format of the card in your computer.
Download the manual update to your computer.
Extract the UPDATE folder to your computer
Place the UPDATE folder (not UPDATE.zip) onto the card and eject.
Place the card in the camera and power on using the side Mode button.
Once the update is complete, go to preferences>reset and format the SD card

Place the camera in 1080p/60fps and make sure the battery is fully charged.

Press record and time how long the camera records for. If it records for 85-90 minutes, it is performing correctly.
Adventurer
Posts: 9,279

Re: Battery

Hero 7 has a short recording life in4K due to the Horsepower  Use a ohms metar the bat should read a good .6vdc higherthen the actual   voltage say its a 4.4vdc  yep about 5.0 or two

Adventurer
Posts: 9,279

Re: Battery

Tourist
Posts: 3

Re: Battery

The memory card is a SanDisk Extreme Pro microSDXC UHS-I Card 128GB speed up to 170mb/s read and 90mb/s write

Tourist
Posts: 3

Re: Battery

Forgot to add - its a newly bought card

GoPro
Posts: 2,900

Re: Battery

@agilesummi53362, in addition to what has been suggested, the camera's maximum battery capacity will vary based on settings, environmental conditions and other factors. You may check this article that lists down the estimated runtime (in minutes) of the GoPro cameras: https://gopro.com/help/articles/block/gopro-camera-battery-life 
 

It is important to determine battery integrity to make sure that your camera works smoothly. You may perform a short record time test through the instructions here https://gopro.com/help/articles/solutions_troubleshooting/Short-Record-Times . 

  

Should you get a runtime that is significantly shorter than the expected battery life, despite you using a recommended SD card and the camera being updated to the latest firmware, let our Support team know. This way, they can help you with the next steps. You may reach them by phone or chat through https://gopro.com/help/ContactUs.