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Sightseer
Posts: 1

Battery

I recently got my Hero 7 Black for christmas but when ever I fully charge the battery it seems to die before I get to use the camera even though the camera is off?

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GoPro
Posts: 5,870

Re: Battery

Hi @irishsavage,

 

Please drain your camera completely then charge it again. 

Once full, update your camera manually: https://gopro.com/help/articles/block/How-to-Update-GoPro-Cameras

Please make sure that you'll follow the manual firmware update instruction and check if the update will be installed successfully. 

 

After installing the update please make sure to turn off Wi-Fi and Voice command before turning off the camera. 

 

 

Please let us know if that will work. 

 

 

-Jay