02-05-2020 09:23 AM
Please drain your camera completely then charge it again.
Once full, update your camera manually: https://gopro.com/help/articles/block/How-to-Update-GoPro-Cameras
Please make sure that you'll follow the manual firmware update instruction and check if the update will be installed successfully.
After installing the update please make sure to turn off Wi-Fi and Voice command before turning off the camera.
Please let us know if that will work.