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Tourist
Posts: 5

Battery shows it's charging but, it's not

Bought 5/20 & this problem just started.  Is there a warranty I can use?  I LOVE the camera & use the crap out of it.  Bought a TON of accessories too.

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GoPro
Posts: 17,412

Re: Battery shows it's charging but, it's not

Hi @swiftriver6256

 

What happens on the camera when plugged in?

Do you get the red light to indicate that it is charging?

While the camera is plugged in, turn the camera on then check the battery status.

Does it give you a percentage?

 

Have you tried using a different cable, outlet, or adapter?

You may also reach out to our Support Team through https://gopro.com/help/ContactUs  for further assistance.

 

 

Thanks!

Ej

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Tourist
Posts: 5

Re: Battery shows it's charging but, it's not

Yes, red light is on & it's stuck on 19%.

 

No, since GP has to have unique cords, I don't have a back up one.

 

I just checked it & now, it's up to 88%.  I am wondering if the display wasn't lagging behind the actual charge.  I.E. it was charging but only showing 19%?

 

IDK, but, I feel there is some sort of problem that may show up down the line.

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GoPro
Posts: 17,412

Re: Battery shows it's charging but, it's not

Thanks for checking @swiftriver6256

 

If you are able to get that 88% charge percentage, please try running the manual update.

See https://gopro.com/en/us/update/hero8-black

 

 

If it's still the same, let our Support Team check on this further.

You may submit a request for a callback through https://gopro.com/help/ContactUs, or initiate a chat session with one of our representatives.

Please let them know of the troubleshooting steps taken.

 

Regards,

Ej

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Tourist
Posts: 5

Re: Battery shows it's charging but, it's not

Thanks for the help! Looks like the latest releases in January which would have been way before I bought my camera. I assume it's self-explanatory on the app?