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Sightseer
Posts: 2

Battery only charges to 98%

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Bonjour

Je viens d'aquérire une gopro hero7 et je l'ai mis en charge toute la nuit et à ma grande surprise, la caméra avez toujours les voyants allumés et quand j'ai allumé ma caméra et bien la charge était à 98%.

Merci de me dire ce que je dois faire ou si c'est un défaut et que du coup je dois ramener ma batterie au magasin?

Tourist
Posts: 58

Re: Battery only charges to 98%

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Oh no! The same problem as with the Hero 6. Charging up to 100% works only with the Gopro Supercharger.
I thought that GoPro has the problem at least at the 7 under control. Last year, I changed my Gopro 6 several times, but the problem remained.

Explorer
Posts: 13,045

Re: Battery only charges to 98%

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I had this with one of my batteries on the HERO6 black. After sever discharges and recharges, it now consistently charges to 100%, with or without the SuperCharger.
Tourist
Posts: 58

Re: Battery only charges to 98%

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Maybe you were lucky. For me it does not work since October 2017, with seven different original GoPro batteries. The 100% should be reached with a certain combination of current and voltage, regardless of whether the battery has been charged first or already several times. I clearly see the fault here in a poorly developed charging circuit inside the camera. When I charge the batteries in the GoPro double charger (also powered by a non-GoPro power adapter), it always works and every battery charges up to 100%.

Explorer
Posts: 13,045

Re: Battery only charges to 98%

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Hmmm, make sure you run a manual update and that you are using an approved SD card. Also, try with a different SD card in the camera.
Explorer
Posts: 13,045

Re: Battery only charges to 98%

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@nima-langsam

On another post https://community.gopro.com/t5/Cameras/GoPro-Hero-Black-7-jerky-footage/m-p/240520#/M69217 you seem to indicate that you don't use your HERO6 very often yet here you seem to present like you have a lot of experience with the camera and battery ....

 

The HERO6 battery issue did present initially, but only with certain batteries manufactured by a different company (GoPro batteries are manufactured by two different companies).  Many people, myself included, noticed that only certain batteries initially had issues reaching the full 100% when charging.  Two things seem to have resolved this issue 1) GoPro released firmware updates (which will also happen with the HERO7) and 2) Several discharge/charging cycles.  Your experience may have been different, but it is definitely NOT all HERO6 Black cameras or the charging circuit inside the camera as this only happens with some batteries and is actually not reported by users very often.

Tourist
Posts: 58

Re: Battery only charges to 98%

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True, the camera I've used almost only to battery charging / discharging and troubleshooting. So far, I have filmed only when I had the camera new. Samsung's rechargeable batteries are more likely to recharge up to 100% than the second manufacturer's. However, the Samsung batteries are slightly thicker and more likely to jam in the case and the tab will tear when pulled out when the battery is warm. Most of the experience with the Hero 6 refers to me so not on the filming, but on the troubleshooting in battery charging. Since the last update in February 2018 I gave it up, because it still does not work.

Basically, it should not matter to the customer, which battery versions and battery manufacturers are there. Charging is an elementary function that simply has to work at all times.

Anyway, I still think the GoPro cameras are great. A Ferrari is somehow great, but qualitatively he is just a Fiat. :-)

Explorer
Posts: 13,045

Re: Battery only charges to 98%

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I've heard of a few people with issues with the battery getting stuck. I can only speak about my personal experience. I use my GoPro cameras extensively (HERO5 and HERO6), have eight batteries (most the Samsung Variant) and have never had an issue with jamming or the tab coming off.

I appreciate your input and participation, but I think you might be basing some of your facts on anecdotal experiences that may or may not give an accurate assessment. Also, it's very important to remember that with millions of cameras sold, there have been relatively few complaints or issues reported (especially with the battery).
Nomad
Posts: 116

Re: Battery only charges to 98%

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@danielr15 wrote:
I've heard of a few people with issues with the battery getting stuck. I can only speak about my personal experience. I use my GoPro cameras extensively (HERO5 and HERO6), have eight batteries (most the Samsung Variant) and have never had an issue with jamming or the tab coming off.

I appreciate your input and participation, but I think you might be basing some of your facts on anecdotal experiences that may or may not give an accurate assessment. Also, it's very important to remember that with millions of cameras sold, there have been relatively few complaints or issues reported (especially with the battery).

I've actually had one get stuck and then the tab ripped off. I sent it back (amazon) and they replaced it. I use the Hero 5 and Hero 6 (both Blacks) for 3 to 5 fishing trips every week. I have 6 batteries that get rotated.

Tourist
Posts: 58

Re: Battery only charges to 98%

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Yes. Unfortunately, it does not help if someone reports an error and others report that they do not have this error.

 

GoPro cameras are a mass product of average hardware / software quality and most buyers are satisfied with it.

That's why I can understand that GoPro does not respect the few dissatisfied customers who have very high expectations.

 

Nevertheless the cameras are cult and I like them. Most still my Hero 3+ Black.

Explorer
Posts: 13,045

Re: Battery only charges to 98%

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@tj311

Yes, your experience kinda supports what I'm saying.  Of your six batteries, one or about 16% have given you an issue.  I'm not saying that it doesn't or hasn't happened to some, but more so that it isn't EVERY or even close to half of these cameras/batteries that have issues.

 

@nima-langsam

I don't think it's fair to say GoPro doesn't "respect" the people who have issues.  First, look at this forum for example.  Not all companies provide for an open forum for people to post their issues and of those that do, many remove negative comments about the product.  GoPro does not delete these, even when wrong.  Additionally, GoPro provides a one year warranty (even longer in some countries) and has a well established reputation for replacing devices, even when the damage was not due to manufacturer error.  In fact, often GoPro will replace cameras even when the damage was clearly the fault of the user (I personally know this to be true and it's one of the reasons I started supporting GoPro by participating on this site).

Tourist
Posts: 58

Re: Battery only charges to 98%

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Daniel, OK, "respect" was the wrong word. More suitable would be "do not take it seriously".

 

For whatever reason, GoPro always gives the same three solutions to almost every problem:
1) Check SD card
2) Perform manual update
3) exchange camera

 

I was and I'm not happy with the hardware and software development of the camera, because I just put too high demands. But nevertheless I find it heroic of you how you defend GoPro ;-)

Tourist
Posts: 10

Re: Battery only charges to 98%

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Same issue here.. received Gopro7 Black... unable to charge to 100% + draining super fast.. scrolling thrue setting 10 min. gave me 62 % left.. :(

 

GoPro
Posts: 6,097

Re: Battery only charges to 98%

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Hi @davidt3286,

 

Please try to reset the camera and install new update. 

Also may I know how do you charge the camera?

 

How long does the battery last?

Please let us know so that we can check.

 

Thanks,

-Jay

Tourist
Posts: 10

Re: Battery only charges to 98%

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Forgot to mention, Already did a factory reset and manually reinstalled the latest FW 1.51.... I tried to charge through usb port, and 2 diff usb adapters plugs 5v 2.0A
GoPro
Posts: 6,097

Re: Battery only charges to 98%

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Got it @davidt3286,

 

Please try to observe it for now.

Try to let it drain and charge, this time charge it on a wall socket. 

 

Then leave it there charging for at least an hour then let us know if issue persist. 

 

Regards,

-Jay 

Tourist
Posts: 10

Re: Battery only charges to 98%

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Issue persists... drain the battery fully, charged it at a wall socket for 6 hours, LED was still red and battery stays at 98%
GoPro
Posts: 19,608

Re: Battery only charges to 98%

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Hello @davidt3286

 

Appreciate you for going through the recommended steps. Have you been able to test with a different battery? If not, and an extra battery is not available, let our Support team help. This way they can work with you through further steps. You can reach them through phone or chat here https://gopro.com/help/ContactUs

 

Best regards, 
Marius

Hiker
Posts: 18

Re: Battery only charges to 98%

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I pulled out the sd card and walla, the camera finished charging the battery to 100% in the next 5 mins.

By the way i am using the dash charger brick of the oneplus phone.

Can u confirm if its happening the same for u too.

i have card that is not part of the compatible list.

The card could be the reason.

 

PS: after charging i put card in the camera and started the camera, and on startup without any further actions i noticed the 100% reduce to 99% battery remaining immediately :(

Tourist
Posts: 10

Re: Battery only charges to 98%

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I have a Oneplus brick I'll try it later when I get my Device back from Gopro.