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Tourist
Posts: 2
Accepted Solution

Battery not working -8

recently bought a camera went to the mountains with the battery worked for 8 seconds in the cold of -8. what kind of action is the camera if it doesn't work in the cold ... i'm autumn is upset and unhappy

Accepted Solutions
Explorer
Posts: 11,174

Re: Battery not working -8

According to the Warranty, https://gopro.com/content/dam/help/hero6-black/important-product-safety-instructions-and-warranty/HE...
"Batteries give their best performance when they are operated at normal room
temperature 68°F (20°C) ± 9°F (5°C)"
" Avoid exposing your camera or battery to very cold or very hot temperatures. Low or high
temperature conditions may shorten the battery life or cause the camera to temporarily stop working
properly"

Many users have found that by using the SuperSuit, it helps to trap the cameras heat and thereby extend the usage. Of course, always keep spare batteries in a warm area (close to the body is best) when used in a cold environment.

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All Replies
Tourist
Posts: 2

Re: Battery not working -8

I want to replace the non-working battery
Tourist
Posts: 1

Re: Battery not working -8

I have the same problem with battery

Explorer
Posts: 11,174

Re: Battery not working -8

According to the Warranty, https://gopro.com/content/dam/help/hero6-black/important-product-safety-instructions-and-warranty/HE...
"Batteries give their best performance when they are operated at normal room
temperature 68°F (20°C) ± 9°F (5°C)"
" Avoid exposing your camera or battery to very cold or very hot temperatures. Low or high
temperature conditions may shorten the battery life or cause the camera to temporarily stop working
properly"

Many users have found that by using the SuperSuit, it helps to trap the cameras heat and thereby extend the usage. Of course, always keep spare batteries in a warm area (close to the body is best) when used in a cold environment.
Nomad
Posts: 878

Re: Battery not working -8

Extreme cold and extreme heat will kill a battery rather quickly.  However it's also possible for your gopro to run down it's own battery even though it may be fully charged before use.  This can include leaving the WiFi turned on and leaving the voice commands turned on.  If you are not using the GPS, also turn this off as it will help extend the battery life.  If you plan on filming in extreme cold, using a case on your camera will help keep it warm and functioning.