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Tourist
Posts: 5

Battery lock damaged

Hi team,
My go pro hero 7 black battery lock is not fitted well and I am not sure whether it will resist water. Please help I need this to be checked.
GoPro
Posts: 8,205

Re: Battery lock damaged

Hello @spryapex52. Make sure that the battery is pushed entirely into its slot and that the door is closed properly. This video shows you how. If this is not the case and the door is not really flush, it would be best to get in touch with our Support team for further assistance. You may contact them by phone or chat through https://gopro.com/help/ContactUs . When you do, have photos showing the issue handy as well as a copy of the proof of purchase. Best regards!

Adventurer
Posts: 9,876

Re: Battery lock damaged

photo so we see your mistake or issue

Tourist
Posts: 5

Re: Battery lock damaged

Can I get the link to upload the pictures as the chat support link is not working ...
Adventurer
Posts: 9,876

Re: Battery lock damaged

like all forums do you know how to use this forum, answer is no  so look for the photo icon see the smiely face see the otehr  one  next to the paper clip...