06-09-2019 11:38 AM
Hello @spryapex52. Make sure that the battery is pushed entirely into its slot and that the door is closed properly. This video shows you how. If this is not the case and the door is not really flush, it would be best to get in touch with our Support team for further assistance. You may contact them by phone or chat through https://gopro.com/help/ContactUs . When you do, have photos showing the issue handy as well as a copy of the proof of purchase. Best regards!