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Tourist
Posts: 5
Accepted Solution

Battery lock damaged

Hi team,
My go pro hero 7 black battery lock is not fitted well and I am not sure whether it will resist water. Please help I need this to be checked.

Accepted Solutions
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GoPro
Posts: 15,175

Re: Battery lock damaged

Hi @spryapex52

 

Try to open the door and check that the push tab is popped back up. If not, pop it up by pushing on the underside.
The door must be flat.

 

For reference, you may also check the video on this link.

 

If it's still the same, you may reach out to our Support Team through https://gopro.com/help/ContactUs

If this is a recent purchase, you may refer to the same/store you got the camera from.

 

Thanks!
Ej

View solution in original post


All Replies
Highlighted
Tourist
Posts: 5

Re: Battery lock damaged

Please help ..
Highlighted
Tourist
Posts: 5

Re: Battery lock damaged

It's not solved
Highlighted
GoPro
Posts: 15,175

Re: Battery lock damaged

Hi @spryapex52

 

Try to open the door and check that the push tab is popped back up. If not, pop it up by pushing on the underside.
The door must be flat.

 

For reference, you may also check the video on this link.

 

If it's still the same, you may reach out to our Support Team through https://gopro.com/help/ContactUs

If this is a recent purchase, you may refer to the same/store you got the camera from.

 

Thanks!
Ej