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Tourist
Posts: 5

Battery lock damaged

[ New ]
Hi team,
My go pro hero 7 black battery lock is not fitted well and I am not sure whether it will resist water. Please help I need this to be checked.

Accepted Solutions
GoPro
Posts: 23,095

Re: Battery lock damaged

[ New ]

Hi @spryapex52

 

Try to open the door and check that the push tab is popped back up. If not, pop it up by pushing on the underside.
The door must be flat.

 

For reference, you may also check the video on this link.

 

If it's still the same, you may reach out to our Support Team through https://gopro.com/help/ContactUs

If this is a recent purchase, you may refer to the same/store you got the camera from.

 

Thanks!
Ej

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All Replies
Tourist
Posts: 5

Re: Battery lock damaged

[ New ]
Please help ..
Tourist
Posts: 5

Re: Battery lock damaged

[ New ]
It's not solved
GoPro
Posts: 23,095

Re: Battery lock damaged

[ New ]

Hi @spryapex52

 

Try to open the door and check that the push tab is popped back up. If not, pop it up by pushing on the underside.
The door must be flat.

 

For reference, you may also check the video on this link.

 

If it's still the same, you may reach out to our Support Team through https://gopro.com/help/ContactUs

If this is a recent purchase, you may refer to the same/store you got the camera from.

 

Thanks!
Ej