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Tourist
Posts: 4

Battery leakage

Hi

 

I bought my Hero7 Silver two weeks ago. It leaks power like it's got a hole in the battery. I charged it two days ago, turned it off, and now it's sitting at %80. What's wrong with it?

Hiker
Posts: 11

Re: Battery leakage

Not sure if this is valid for the 7, but on 5 if wifi and/or voice control is enabled then the camera is not completely off, that could cause draining the battery.

Tourist
Posts: 4

Re: Battery leakage

I know that. WiFi and voice control both were off, and so was Quick Shot

GoPro
Posts: 4,172

Re: Battery leakage

@snowysummi66175, it is important to determine battery integrity to make sure that your camera works smoothly. You may perform a short record time test through the instructions here: https://community.gopro.com/t5/en/Short-Record-Times/ta-p/395856

 

Additionally, using SD cards that aren't recommended can cause issues like freezing as the card isn't fast enough to write the content, the camera getting hot or battery consumption is higher than normal as the camera stays in an active mode trying to sync to the card. 

  

Should you get a runtime that is significantly shorter than the expected battery life, despite you using a recommended SD card and the camera being updated to the latest firmware, let our Support team know. This way, they can help you with the next steps. You may reach them by phone or chat through https://gopro.com/help/ContactUs.

Tourist
Posts: 4

Re: Battery leakage

I am performing record time test right now. I have installed a SanDisk Ultra 64GB microSDXC UHS-1 but doubt that's the reason, because my GoPro loses charge while it's off with an empty SD card (nothing to sync). I will post the record teime test results here.

Tourist
Posts: 4

Re: Battery leakage

I ran a test and the camera recorded for two hours and 19 minutes before the battery was drained in FHD with WiFi off. Seems like the battery is healthy.

 

After the test, I recharged the camera via a USB port on my computer, and unplugged it when the light went out. When I turned it on the next morning, battery indicator was showing 97%. Do you think a 3 percent discharge is normal? I am beginning to think this is only a battery calibration thing and a few full charge/discharge cycles might fix the issue completely.