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Sightseer
Posts: 2
Accepted Solution

Battery issues

Why doesnt my gopro hero 5 black turn on when i put in the battery?


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Explorer
Posts: 12,861

Re: Battery issues

The battery might need a full charge, could be in wrong (though unlikely), could be a bad battery, or there could be an issue with your camera.

Try leaving it charging in a wall charger (not a computer USB) overnight. If it still doesn't work, either exchange it where you purchased it or contact the GoPro Support Team. https://gopro.com/help/ContactUs

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Highlighted
Explorer
Posts: 12,861

Re: Battery issues

The battery might need a full charge, could be in wrong (though unlikely), could be a bad battery, or there could be an issue with your camera.

Try leaving it charging in a wall charger (not a computer USB) overnight. If it still doesn't work, either exchange it where you purchased it or contact the GoPro Support Team. https://gopro.com/help/ContactUs