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Hiker
Posts: 15

Battery indication when is fully charged - H4B

When charging battery...Why does the battery display look as though the battery is still charging when the battery is fully charged?  Shouldnt the display appear stable and not have the sequential "bars" moving ?

Hope I explained that right!

GoPro
Posts: 12,024

Re: Battery indication when is fully charged - H4B

Hello @jcgtv

 

Please try running a manual update.

Once done, reset the camera to its factory settings.

Let us know how it goes.

You may also reach out to our Support Team for assistance.

https://gopro.com/help/ContactUs

 

Thanks!
Ej

 

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Hiker
Posts: 15

Re: Battery indication when is fully charged - H4B

Did that twice, after having other issues
GoPro
Posts: 12,024

Re: Battery indication when is fully charged - H4B

Thanks @jcgtv

 

The best path forward is to reach out to our Support Team.

You may contact them through https://gopro.com/help/ContactUs
Please let them know of the troubleshooting steps taken.
 

Thanks!

Ej