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Sightseer
Posts: 1

Battery in my GoPro Hero 7 is draining fast in few minutes, even in idle condition

Hi,

 

I bought GoPro Hero 7 Black in Dubai.  On using it, i found that the Battery is draining fast in few minutes, even in idle condition.

 

How to check the same in Bangalore, India. Is there any service centre available or any contact mail id ?  B'cos the customer care no is not responding (8001009542).

 

Due to the problem, I am not able to use my camery at all, after spending so much of money.

 

My mail id is gopulajagadish@gmail.com

 

Please revert quickly.

GoPro
Posts: 6,889

Re: Battery in my GoPro Hero 7 is draining fast in few minutes, even in idle condition

 

Hi @jagadeesan67837

Sorry for any troubles caused.

Please go over the steps on Short Record Times

Let us know how your camera fares.

 

Also, try running a manual update and see if this corrects the battery drain issue.

https://gopro.com/update/hero7-black

 

Let us know how it goes.

You may also reach out to our Support Team for assistance.
https://gopro.com/help/ContactUs

 

Thanks!

Ej