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Tourist
Posts: 1
Accepted Solution

Battery hot on charging and won't turn off.

I have just obtained a Gopro Hero5 Black, I noticed the unit gets really hot while charging connected to mains power.

 

Seems very slow recharging.

 

My Olympus TG tracker doesn't get at all hot, and charges faster with a larger battery. 

 

Also doesn't seem to charge well when connected to laptop.

 

Are these characteristics normal.

 

Secondly, I have discovered that once gopro is turned on, Im unable to manually turn it off, I follow the guide line, it flashehes at me and beeps turns and after about 30 seconds automatically turns back on?  

 

Attempted to reply on similiar post but was prevented.

 

Cheers

Kappy


Accepted Solutions
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GoPro
Posts: 6,097

Re: Battery hot on charging and won't turn off.

 

Hi @kappy5003

 

I would suggest to follow these steps. 

 

Turn off your Wi-Fi connection before turning off the camera. 

Make sure that the camera is turned off. 

 

To turn if off press and hold the menu button until it beeps. 

 

 

Please let us know if that will help. 

 

If not please try to manually update the camera. 

 

Regards,

-Jay 

View solution in original post


All Replies
Highlighted
GoPro
Posts: 6,097

Re: Battery hot on charging and won't turn off.

 

Hi @kappy5003

 

I would suggest to follow these steps. 

 

Turn off your Wi-Fi connection before turning off the camera. 

Make sure that the camera is turned off. 

 

To turn if off press and hold the menu button until it beeps. 

 

 

Please let us know if that will help. 

 

If not please try to manually update the camera. 

 

Regards,

-Jay