11-08-2016 10:43 PM
@danielr15That is what I meant to say, it goes into bluetooth standby when you turn off the go-pro, I think this is why the battery drains. Because when I turn that feature off, my gopro shows full battery after I turn it on after 4 days.
11-13-2016 04:05 PM
If you leave the WiFi on, the battery will drain because the wifi radio remains on. This is normal. The problem folks are having here is that even with the WiFi turned off, the camera still drains the batteries in a few hours.
11-22-2016 01:32 PM
I just purchased a Hero5 Black 3 days ago. Firmware updated, new recommended SD card being used, fully charged battery. Just turned it on this morning after being off for 2 days to record a drumming practice session and battery was at 0%. I guess you have more customers out there with this problem then are actually taking time to post about it. Disappointed to say the least. Glad I wasn't off and running to the gig thinking it was ready and charged to do some action filming. This sucks for lack of a better work.
11-25-2016 02:01 PM - edited 11-25-2016 02:02 PM
I'm really sorry to hear that that happened to you. If you charge the battery up again entirely, does this still happen? Also, after having charged up the camera, use it briefly and then turn it off. Does the camera ever turn back on on its own? I've seen some reports where people say this happens and causes their battery to drain while they're not using it. We're still looking to see when exactly this happens and what causes it.
Please let me know how those tests go.
11-25-2016 03:09 PM
I'm pretty sure I had a bad battery. I purchased the dual charging stand that comes with the extra battery. After charging the new battery fully I put it in the camera and left it off for a day. When I turned the camera back on my battery was at 97%. I'm happy with that. I have not noticed the camera coming back on by itself. I also believe charging from USB-c on a computer port is NOT the best option. I recommend using a standard wall charger with a USB connection on it. Seems to give the battery a better charge. Unless you've opted to buy the GoPro charging station. I've also just recently, as of yesterday, updated firmware to the latest version. I'm not aware if this has any fixes for battery issues but couldn't hurt. So, I'm pleased that currently things are working well. I'll continue to monitor the battery and watch for any issue and follow up. Thanks for your help and quick response. I do appreciate it.
11-28-2016 08:45 AM
I'm glad to hear that! Sounds like the camera is working normally now. As you mentioned, a wall charger does give a bit quicker of a charge. The computer should work as well; it will just take about twice as long.
12-04-2016 10:38 AM
I am currently experiencing this same problem. But the camera only looks like it is charging for a minute or two, then stops charging. As soon as I trun camera on to film, it dies. I have had the camera since 21/12/15 but have only used it a handful of times as I have been no-where this year. I have tried taking battery out, taking card out, charging with computer, charging at the wall. I have updated too. Still have the same problem. I also keep getting a message to say 'file repaired' when it truns on for a second.
12-05-2016 04:42 AM
Having similar problems with a Hero4 Silver. Tried all the recommended steps... upgrading software/firmware, performing a Camera Reset, reformatting SD card, inserting a new battery, ensuring wireless is turned off, ensuring SD card is formatted correctly (FAT32 for 32GB cards and exFAT for 64GB cards.....)
The battery is still dead within 24 hours of being left in the turned-off camera. At first I thought it might be an issue with the device used to format the SD card (GoPRO itself V'S SD card reader of a PC)... but the battery still dies if left in the camera with no SD card inserted. This also probably rules out the Allocation Unit Size selected in the Windows formatting options (I selected 16kb instead of 32kb, and the camera still recored fine).
I could be wrong, but I think I first noticed the battery drain problem after I bought an Integral 16GB SDHC card (U1, Class 10), started using the GoPro App on my smartphone, and started using a Wireless Smart remote. Unfortunately I did all 3 of these things around the same time so not sure which (if any) may be the cause!
Is it possible that the bluetooth or Wi-Fi functions (or both) may be getting enabled somehow, even though it's turned off in the camera's menu, and no blue LED is flashing...? I've just appled to GoPRO Support for an RMA return under Warranty - not what I expected from an expensive camera and a global brand name.