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Posts: 2

Battery drain when off hero 5 black

Got my gopro 5 hero blach 40 days ago

I am facing extended battery drain when camera is off. From 100% to almost 0% in afew hours.


Tried all recommended actions (wifi off, gps off, no sd card, update etc).



Posts: 8,159

Re: Battery drain when off hero 5 black

Hello @blueshore44528


Appreciate you going through recommended steps. If you have another battery, try to see if the issue maybe isolated to the battery itself. If this is not the case, the next path forward would be to contact our Support team. They will be able to work with you in determining what the cause of the problem is and will establish a resolution for you as well. You can reach the team through a call, or by initiating a chat here


Please keep us posted on how it goes. 


Best regards, 

Posts: 2

Re: Battery drain when off hero 5 black

Thank you for the prompt reply
Seems that without the SD card the battery drain stops.
Left the camera 4 days without the card and all looks good.
Card is SanDisk extreme plus