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Reply
Tourist
Posts: 5

Battery drain and poor customer service

Have tried to enjoy my GoPro 7 black but always forget to remove my batteries at night so by the time I get up they’re flat again
I’ve tried this with 5 separate batteries, just recently bought 2 more from jessops and the same issue

Customer service on the phone is so difficult so many times they promise to call back and they always fail, so many people say they are taking my case and then never hear from them again

Would be great if someone could remedy this battery problem
GoPro
Posts: 8,325

Re: Battery drain and poor customer service

Sorry to hear about that, @andymanstone. We see that your camera has already been replaced under warranty. Is the replacement camera already updated to the latest firmware? If it is, perform a run time test through the instructions here . This will determine the actual runtime of the camera. Should you get a runtime that is significantly shorter than the expected, it will be best to continue working with Support so they can help you with the next steps. Feel free to post back for any other questions or concerns. Thanks!

Tourist
Posts: 5

Re: Battery drain and poor customer service

Yes it was replaced under warranty....... eventually, took you over 3 weeks so please keep that in mind when you want to mention it as though you’ve done me some great favour

Would you like a list of times and calls and names of all those who promised to deal with it and couldn’t or wouldn’t

It is the replaced under warranty camera and the battery that you included that is giving me issues but I will humour you and carry out the things you say

Can anyone really blame me for thinking of moving to DJI? I have dji drones and their customer service is awesome with email support too

I just want a battery to not drain overnight when camera is switched off, is it really too much to ask that it actually also doesn’t drain in standby over night?
Tourist
Posts: 5

Re: Battery drain and poor customer service

Have done everything requested and STILL my battery drains even when the camera is turned off

I have just purchased 2 brand new batteries and they have charged fully, I put them in the camera and the camera is turned off, the next morning the battery is dead

This is highly irregular and I am unsatisfied I cannot continue in this manner

I don’t think I can continue with the GoPro any longer how do I get a full
Refund
GoPro
Posts: 8,325

Re: Battery drain and poor customer service

Thank you for the update, @andymanstone. Sorry to hear that the issue still persists despite the replacement and the troubleshooting steps done. The best option is to connect with Support again so they are made aware of the ongoing issue and are able to establish a path forward. You may reach them through the same case number that you were initially provided. Thanks!

Highlighted
Tourist
Posts: 4

Re: Battery drain and poor customer service

Seems like another DUCK SHOVE... Maybe GOPRO needs to get rid of all the geeks in support and get 7 year olds to do the job efficiently!

Tourist
Posts: 5

Re: Battery drain and poor customer service

Absolutely! DUCK SHOVE, could not have better worded it myself
Tourist
Posts: 5

Re: Battery drain and poor customer service

Have called and called and called again, after being on hold for 37 minutes I’m cut off, I call back and guess what, it’s Friday and you’re closed for the weekend
I simply and straight forward want my money back! Have had an absolute enough of this

Maybe a global case of complaints that you don’t have any decent customer service will shake you into reality

I am leaving and going to DJI