01-04-2019 12:35 PM - edited 01-04-2019 12:39 PM
I have had a HERO for a few months and the battery keeps having problems. Sometimes it just drains when the camera is turned off. I just charged for several hours so I'm sure it was at 100%, but 15 minutes after unplugging, the camera was very hot to the touch and the battery had dropped to 92%.
Also, the on-off switch sometimes fails to work. It always works again after I pop out the battery.
Having searched this site, I see advice for bad batteries saying to update the firmware, but my firmware appears to be up to date.
01-04-2019 01:02 PM - edited 01-04-2019 01:03 PM
Please try to update the camera manually.
Here's how to do it: https://gopro.com/help/articles/how_to/Software-Update-Instructions-for-HERO-Cameras
Please make sure to follow manual update steps.
You may also try to contact our customer support team via phone or chat if you need assistance.
01-04-2019 02:45 PM