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Sightseer
Posts: 2

Battery drain and on-switch failure

[ Edited ]

I have had a HERO for a few months and the battery keeps having problems. Sometimes it just drains when the camera is turned off. I just charged for several hours so I'm sure it was at 100%, but 15 minutes after unplugging, the camera was very hot to the touch and the battery had dropped to 92%. 

 

Also, the on-off switch sometimes fails to work. It always works again after I pop out the battery.

 

Having searched this site, I see advice for bad batteries saying to update the firmware, but my firmware appears to be up to date. 

 

Any thoughts?

GoPro
Posts: 3,890

Re: Battery drain and on-switch failure

[ Edited ]

 

Hi @stevenb2464,

 

Please try to update the camera manually.

Here's how to do it: https://gopro.com/help/articles/how_to/Software-Update-Instructions-for-HERO-Cameras

Please make sure to follow manual update steps.

 

You may also try to contact our customer support team via phone or chat if you need assistance. 

https://gopro.com/help/ContactUs

 

 

Regards,

-Jay 

Sightseer
Posts: 2

Re: Battery drain and on-switch failure

Thank you Jay. I saw that mentioned here, but I also see that my camera already has HERO (2018) v01.00, which is also the latest update. Should I refresh the firmware all the same?

GoPro
Posts: 3,890

Re: Battery drain and on-switch failure

Yup @stevenb2464,

 

If issue persist it would be best to contact our customer support team via phone or chat. 

 

Here's the link to contact them: https://gopro.com/help/ContactUs

 

Regards,

-Jay