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Sightseer
Posts: 2

Battery door button stuck and won't close

I just got a Gopro Hero 5 Black for Christmas and my battery door wont close. It seems like it would be something with the button as it's currently jammed. Any help?
Adventurer
Posts: 8,955

Re: Battery door button stuck and won't close

 make sure the battery is  pushed in firmly and seated before pushing anything.

Sightseer
Posts: 2

Re: Battery door button stuck and won't close

Battery is in all the way, but it seems like the button is off by half a dot from the contact.
Adventurer
Posts: 8,955

Re: Battery door button stuck and won't close

With door at half close grab it at the end and  ever so gingerly  push and pull feel for any damaged parts   see if  lint or dirt got  to the inner of the door blocking it

 ift should freely move like so and cloose with ease

 

https://www.youtube.com/watch?v=BZ-CbiqIsqY&feature=youtu.be

I show the door closing with a sdxc card open and single handed well not bragging, and last resort is to return your camera if you got issues
Sightseer
Posts: 4

Re: Battery door button stuck and won't close

I'm having the same issue! I'm on vacation. Was there ever a solution to your issue besides returning it?
GoPro Community Manager
Posts: 5,853

Re: Battery door button stuck and won't close

@royalbluff1496 - Can you describe the issue you're having? Are you not able to press the button, or to slide the door open? It shouldn't take much pressure to get the button to release, but the door can be hard to move at first.

 

Jeff

Sightseer
Posts: 4

Re: Battery door button stuck and won't close

https://m.youtube.com/watch?v=rMs7OAmhLbw

Above link is basically what's going on. I was able to push hard enough to close it, but i don't hear it lock in like is did before. I'm not sure if I can take it under water because there is a minor gap.
Adventurer
Posts: 8,955

Re: Battery door button stuck and won't close

thre are no locking  mechanisms it is a simple slide and hold.  something you'll have to get used to when opening and closing.