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Tourist
Posts: 11

Battery does not hold charge even with camera off

[ New ]

My GoPro Session 5 is not holding a charge even with the camera off. I charge it and let it sit for a week or two start it up and it drains rapidly I can watch it do so in realtime - help!

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GoPro
Posts: 6,097

Re: Battery does not hold charge even with camera off

[ New ]

Hi @delamorajc,

 

It would be best to turn off voice command and Wireless Control/Wireless connection when not in use. 

Check if that will make any difference. 

You may also update your camera manually: https://gopro.com/help/articles/block/How-to-Update-GoPro-Cameras

 

If issue persist please contact GoPro Customer Support via phone or chat.

https://gopro.com/help/ContactUs

 

 

Regards,

-Jay

Tourist
Posts: 11

Re: Battery does not hold charge even with camera off

[ New ]

oh that is a good idea in regards to voice commands

GoPro
Posts: 6,097

Re: Battery does not hold charge even with camera off

[ New ]

That is right @delamorajc.

 

Voice command consumes battery since it is waiting for command even if your camera is off. 

 

Let us know how it goes. 

 

-Jay

 

Tourist
Posts: 11

Re: Battery does not hold charge even with camera off

[ New ]

Jay,

 

I turned all the streaming settings off and charged the battery and put it away since our last reply and today after pulling it out of the case the battery has 0 charge. I'm so confused about what is draining the battery and is there an option to get a new one installed.

Tourist
Posts: 11

Re: Battery does not hold charge even with camera off

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and once I plugged it in it said my gopro clock was off by 1796 days
Tourist
Posts: 11

Re: Battery does not hold charge even with camera off

[ New ]

I charged it fully and shut down protune, connectivity and voice control and it rendered 1 hour and 34 minutes on a continuous 1080 W 30 frame video which is within spec so that is good. I will now re-charge it and let it sit for a day and see if it looses any charge when it is off and if so I will remove the card and try again and report my findings

GoPro
Posts: 6,097

Re: Battery does not hold charge even with camera off

[ New ]

Please keep us posted @delamorajc,

 

You can also directly report that to GoPro Customer Support team for real time assistance. 

https://gopro.com/help/ContactUs

 

Regards,

-Jay