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Reply
Tourist
Posts: 2

Battery dead overnight

With an excited Hero 7 purchase , I charged the battery fully. Updated firmware , etc. And left it on my nightstand so I can play with it today morning . In the middle of the night the camera beeped . I was like is camera tracking my sleep or something ? Only to find out that the battery had died . Now I've put in on charge again . But I am not your skydiver who charges the battery and jumps out of the plane to catch the video . I need the battery to last ALL DAY so I can take pictures and video whenever I want of my family and vacation. I need am honest answer to what's going on , else I am returning your product and using my S8 galaxy .

Nik
GoPro
Posts: 9,006

Re: Battery dead overnight

Hi @nikhilb43287

 

Has the camera been paired with the GoPro app?

What SD card are you using?

Did you have the Wi-Fi or the Voice Control turned on?

Please make sure you are charging the camera using a recommended charger.

 

 

 

Thanks!

Ej

Tourist
Posts: 2

Re: Battery dead overnight

I've turned wifi off . Using samsung 128GB SD card . Turned everything off . And recommended charger doesnt make sense . I charge it to 100 percent using my Samsung phone charger.
GoPro
Posts: 2,453

Re: Battery dead overnight

@nikhilb43287, by any chance have you tried using a different battery to isolate the problem? Typically, battery draining faster than expected may indicate faulty battery, firmware error, or the camera itself.

 

Reinstalling the firmware update of the camera can help correct any errors with the current software installation. Follow the manual update instructions specified on this article: Software Update Instructions for HERO7 Cameras

 

Should the symptoms persist, despite you using a recommended SD card and the camera being updated to the latest firmware, let our Support team know. This way, they can help you with the next steps. You may reach them by phone or chat.