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Tourist
Posts: 2

Battery changing problems

[ Edited ]

Hi,

 

I just bought a second battery for my GoPro Hero 7 Black. At first when I tried to change the battery, my GoPro could not see the battery. After a couple tries, finally it worked. But when I tried to change back to my original one, this one could not connect and still doens't. 

Does this relate to someone? 

 

Thanks in advance 

 

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Adventurer
Posts: 11,681

Re: Battery changing problems

see if your contacts are clean and free of debrea.

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Tourist
Posts: 2

Re: Battery changing problems

I cleaned them several times but no result. It's just strange that my new one works and the original one does not just by changing them. 

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GoPro
Posts: 5,870

Re: battery problem

Hi @sprygorge7416,

 

Please contact GoPro Customer Support for assistance. 

You may contact them via phone or chat. 

https://gopro.com/help/ContactUs

 

Regards,

-Jay