Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Is your GoPro gear up to date? Check to see If it is on our Update page.
Posts: 1

Battery cannot remove and battery overhead

[ New ]
Just bought on 22/6, hero 7 black, sandisk extreme microSDXC UHS-I card 128GB, speed up to 160MB/s read , 90 MB/s write. Connect to GoPro apps via iphone. After 2 min recording and on the camera for 15 min, the camera is pretty hot. Try to take out the battery, but cannot remove battery from camera . The black label for us to pull the battery is broke! Is this normal? Finally I use flat object to pull the battery out fm camera. Saw the bar code at battery. Can we scan the barcode to check the battery is genuine or not?
Posts: 24,419

Re: Battery cannot remove and battery overhead

[ New ]

Hi @rabbitale


If you are referring to the battery that came with the camera, it is genuine.

You may refer to this video on how to remove the battery without the battery tab.


For cameras that feature unique high-performance video modes: 2.7K and higher resolutions, and/or frame rates above 60fps, it is normal for the camera to become warm and use more power when using these modes.

Other factors that can increase camera temperature and power consumption, and decreases camera recording time. 

  • Lack of airflow around the camera
  • Using the camera with the GoPro App
  • Using the camera in combination with BacPac accessories (HERO4 Black only)

If the camera gets too hot, a message appears on the screen indicating that the camera is shutting down. The camera stops recording, saves your video, disconnects from the GoPro App, and powers off. If this happens, let your camera sit and cool before attempting to use it again. 

For extended recording time in high-performance video modes, capture shorter video clips when in stationary use, and/or limit your use of features that increase power consumption, such as the GoPro App or BacPac accessories. To control your camera remotely at higher temperatures, use the GoPro remote instead of the GoPro App.