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Tourist
Posts: 4

Battery/SD Slot

[ New ]

I purchased this GoPro last month.  I ran fresh water after I used it in the salt water.  I only used it twice to change the battery.  It is difficult to open.

 

Thanks,

Patrick

Tourist
Posts: 4

Re: Battery/SD Slot

[ New ]

The USB Slot opens up easier compared to the battery/SD Slot.  Is this Normal?

Adventurer
Posts: 13,522

Re: Battery/SD Slot

[ New ]

Clean your camera , notesd t othe end of the manual under maintenance. then take on a cloth selicone lube spray  if you spray teh door then PROTECT it all wit ha glad bag. and wipte it clean.

Tourist
Posts: 4

Re: Battery/SD Slot

[ New ]

I did clean it.  It is the push button that is difficult to push in to open the slot for the battery/SD Slot.

GoPro
Posts: 6,097

Re: Battery/SD Slot

[ New ]

 

Hi @pd300900,

 

Please contact GoPro Customer Support. 

They can check that for you. 

They might have a resolution as well. 

 

Contact them via phone or Chat: https://gopro.com/help/ContactUs

 

Regards,

-Jay 

Tourist
Posts: 4

Re: Battery/SD Slot

[ New ]

Thanks


 

GoPro
Posts: 6,097

Re: Battery/SD Slot

[ New ]

 

Hi @pd300900,

You're welcome! 
Keep us posted.

-Jay 

Adventurer
Posts: 13,522

Re: Battery/SD Slot

[ New ]

 If hte push button is jammed with a grain of sand did you try   a few times t orelease it or   toss some can air on her? on a cue tip a dap of lube over the door and wipte quickly.