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Sightseer
Posts: 1

Battery Issues

I have the Hero 6 and have bought a number of batteries for it. The ones made by Samsung are too tight a fit. I have damaged a couple getting them out of the camera. I have also got batteries made by Amperex which fit with no issue. I have bought two batteries that are advertised for Hero 7 but are meant to fit Hero 5 and 6. However in looking at the casing of one it has the slight bulge at the top and is a Samsung. The other had made in Vietnam on the packaging. This indicates it is made by Samsung. Both batteries are useless for my Hero 6. It seems pot luck which maker of the battery you get. This is just not good enough. How can I guarantee that I will get the right fitting battery? What can I do about the two I have bought and can’t use?
GoPro
Posts: 7,891

Re: Battery Issues

Hello @jdavis5972. If you contact our Support team, they will be able to help. You may reach them by phone or chat through https://gopro.com/help/ContactUs