06-11-2020 01:22 AM
Hi, i have a GoPro Hero 7 black and i have some problems with its battery. with battery completely recharged,after few days in which gopro stay off, the battery completley discharge and cannot turn on. This happen though battery was completely recharged. I have to recharge it every time to use it. That's a problem, 'cause every time i want to use it, i cannot. Someone else had this issue? what i can do? i need to send back to assistance??
06-11-2020 02:17 AM
Habe das genau gleiche Problem.
Problem ist gem. mehreren Foren seit längerem bekannt ohne wirkliche Lösung.
Am besten meldest du dich dort wo du die Kamera gekauft hast..
Ich habe meine vor über 2 Wochen an GoPro gesendet und das Paket wird seit daher von GoPro nicht angenommen... und vom Support kommt keine Hilfe.
06-11-2020 08:44 AM
If you get a battery life that is significantly shorter than expected, please contact our Support team so they can assist you with the next steps.
To connect with Support, visit https://gopro.com/help/ContactUs and fill out the form with the needed details. Once done, select "Contact Us" and proceed with either chat or a callback request. Be sure to put in your best contact number.
06-11-2020 09:21 AM
Thank you, @pgpr. We see that the case is in progress and being handled by the Orders team. They have communicated with UPS to inquire about what they need to process the package but they have not received a response yet. Rest assured that the team will keep you posted once they have new information. Best regards!