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Sightseer
Posts: 1

Battery Expanded?

[ New ]

How do I remove the battery? The tab tore off. The battery expanded today while I was doing a time-lapse. I was able to use a pocket knife to pry out the SD card, but am afraid of puncturing the battery.

2021-07-22 17.43.44.jpg
GoPro
Posts: 16,038

Re: Battery Expanded?

[ New ]

Hello @brianenigma. You may try to shake the camera up and down to see if it will help pull the battery out.

 

Should you need further assistance, our Support team will be able to help you get this sorted out. You can reach them through phone or chat here https://gopro.com/help/ContactUs 

Adventurer
Posts: 15,220

Re: Battery Expanded?

[ New ]

you may  pry the tip the actual battery is below  the shell that be the outer plastic case. use a plastic tool not metal.