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Tourist
Posts: 1

Battery Door Replacement ?

Hello,

 

I have a GoPro Hero5 which i bought new, and after 2nd use, i noticed the battery door is not closing properly. Honestly i can't remember if this was also the case when i got it out of the box but even if it was ok when new, i find it unpleasant to have such problem after 2nd use giving the robust and resistan image i had about GoPro before purchase.

 

Also i noticed there are no battery door replacements on shop (just the side door ar 19.99).\

Can this be resolved in a Authorized Service ?

 

PS: I bought mine from a local shop in Romania.

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GoPro
Posts: 159

Re: Battery Door Replacement ?

Hi,

You can reach back to a retailer for a replacement. Otherwise contact the Support team via call or chat: https://gopro.com/help/ContactUs

V.
GoPro
Posts: 4,106

Re: Battery Door Replacement ?

 

Hi @sarcasm,

 

It would be best to contact our customer support team via phone or chat. 

They might be able to assist you with that. 

 

https://gopro.com/help/ContactUs

 

Regards,

-Jay 

Tourist
Posts: 3

Re: Battery Door Replacement ?

I have the same issue. Is this fixed now?
GoPro
Posts: 4,106

Re: Battery Door Replacement ?

 

Hi @graywater23272,

 

Please contact our customer support team. 

They can assist you. 

 

https://gopro.com/help/ContactUs

 

 

Regards,

-Jay