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Tourist
Posts: 5

Batterie Hero 5 session

Bonjour GoPro, je vous contacte suite à l’achat d’une GoPro Hero 5 session lors de noël 2018. Il se trouve que via votre site internet officiel, j’ai appris que la Hero 5 session pouvait tenir 1h20 selon les paramètres suivants : 1080p 30w , stabilisation et wifi actif,
Or je suis allé au ski et j’ai fait tourner la GoPro et elle a enregistré seulement 47minutes , j’ai ensuite refait un teste au chaud sans toucher à la caméra après une charge complète et elle a seulement tenue 48minutes 17

Pouvez vous m’aider ou le renseigner

Merci

Robin

robin.broville57@gmail.com

GoPro
Posts: 10,178

Re: Batterie Hero 5 session

 

Hi @snowypeak16253

 

The length of the total video(s) recorded will vary depending on the camera and recording environment;

Would you know the estimated temperature when the last recording was done?

How do you usually charge the camera?

 

What SD card are you using?

What is the size of the recorded file?

Let's see if the recording stopped because it ran out of space on the card.

 

Also,please do a recording on a room-temperature condition. See how long it can record.

 

 

Thanks!

Ej

Tourist
Posts: 5

Re: Batterie Hero 5 session

Bonjour,

J’ai enregistre environ 45 minutes à -1 c° et 48 minutes à température ambiante avec charge complète et carde SD neuve et de bonne qualité vide...

Les deux fois, la GoPro s’est éteinte par manque de batterie ...

Merci

Robin Broville


GoPro
Posts: 10,178

Re: Batterie Hero 5 session

 

Thanks for getting back to us @snowypeak16253

 

What SD card are you using?

How do you charge the camera, is it via wall adapter or through a computer?

 

Regards,

Ej

 

Tourist
Posts: 5

Re: Batterie Hero 5 session

Its ont 1080 p 30w its 1080 p 60w 

Excuse me 😁

Tourist
Posts: 5

Re: Batterie Hero 5 session

C’est une carte SD SanDisk Extreme 128 Gb vitesse d’écriture 10 V30 Micro Sd XC1 A2

Elle a été chargé avec un adaptateur secteur et le câble officiel 

Merci

Highlighted
GoPro
Posts: 3,845

Re: Batterie Hero 5 session

 

Hi @snowypeak16253,

 

May I know the temperature while recording?

Is it cold or hot that time?

 

Temperature may affect battery performance. 

 

Also Try to reset the camera and reinstall the firmware that would help. 

 

Regards,

-Jay