12-09-2019 06:31 AM
Buongiorno, sabato sono stato a sciare e ho portato dietro la mia gopro hero 7 black. Dopo averla tenuta tutta la mattinata in tasca, dopo pranzo ho provato a registrare un video. La gopro non si accendeva, come se la batteria fosse scarica del tutto nonostante io l'avessi caricata fino al 100% la notte prima di andare a sciare. Quale può essere il problema e come posso risolverlo?
a month ago - last edited a month ago
@foggystorm28668, sorry to hear about the trouble. It is important to determine battery integrity to make sure that your camera works smoothly. You may perform a short record time test through the instructions here: https://community.gopro.com/t5/en/Short-Record-Times/ta-p/395856
Reinstalling the firmware update of the camera can also help correct any errors with the current software installation. Follow the Manual Update instructions specified in this article: https://community.gopro.com/t5/en/How-to-Update-GoPro-Cameras/ta-p/394229
Other users also suggest that after fully charging your camera, removing then reinserting the battery helps.
Should you get a runtime that is significantly shorter than the expected battery life, despite you using a recommended SD card and the camera being updated to the latest firmware, let our Support team know. This way, they can help you with the next steps. You may reach them through https://gopro.com/help/ContactUs .
a month ago
Sometimes, all that is needed is for the camera and battery to be warmed up a bit. Taking the battery out and putting it in a warm environment (under your shirt against skin is usually good) will sometimes revive the battery.