Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
Reply
Highlighted
Tourist
Posts: 3
Accepted Solution

Batter stuck inside and upper layer coming out

I tried to get battery out but upper layer is coming out also tried calling customer support but not getting through. Also unable to chat as it same unavailable to you. Plz suggest solution asap

Accepted Solutions
Highlighted
Nomad
Posts: 3,746

Re: Batter stuck inside and upper layer coming out

Use a piece of sticky take, attach it to the camera battery and gently pull, this may help move the battery out far enough that you can grab it.  If that doesn't work, gently tap the camera into the palm of your hand, this may also move the battery enough that you can get a grip on it and remove it.

View solution in original post


All Replies
Highlighted
Nomad
Posts: 3,746

Re: Batter stuck inside and upper layer coming out

Use a piece of sticky take, attach it to the camera battery and gently pull, this may help move the battery out far enough that you can grab it.  If that doesn't work, gently tap the camera into the palm of your hand, this may also move the battery enough that you can get a grip on it and remove it.