Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-332950%22%20slang%3D%22pt-BR%22%3EBattery%20got%20stuck%20on%20gopro%20and%20does%20not%20go%20out%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-332950%22%20slang%3D%22pt-BR%22%3EGood%20night.%20I%20bought%20a%207%20black%20gopro%20on%20April%208%2C%202019%20and%20won%20an%20extra%20battery%20with%20Charger.%20When%20I%20put%20the%20extra%20battery%20in%20the%20machine%20I%20could%20not%20remove%20it%20anymore.%20And%20the%20worst%20thing%20is%20that%20the%20ribbon%20to%20pull%20the%20battery%20left%20after%20I%20try%20very%20hard%20to%20take%20the%20battery.%20Now%2C%20I%20do%20not%20know%20how%20to%20get%20her%20out.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-333337%22%20slang%3D%22en-US%22%3ERe%3A%20Bateria%20ficou%20presa%20na%20gopro%20e%20n%C3%A3o%20sai%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-333337%22%20slang%3D%22en-US%22%3E%3CP%3EThere's%20a%20couple%20of%20ways%20you%20can%20do%20this.%26nbsp%3B%201%3A%26nbsp%3B%20Open%20the%20battery%20cover%20and%20very%20gently%20tap%20the%20camera%20against%20the%20palm%20of%20your%20hand.%20The%20battery%20will%20slowly%20slide%20out.%26nbsp%3B%202%3A%26nbsp%3B%20Get%20a%20piece%20of%20sticky%20tape%2C%20place%20it%20on%20the%20battery%20and%20then%20pull.%20%26nbsp%3B%20Providing%20the%20tape%20is%20sticky%20enough%20it%20should%20remove%20the%20battery.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-333642%22%20slang%3D%22pt-BR%22%3ERe%3A%20What%20is%20the%20best%20way%20to%20do%20it%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-333642%22%20slang%3D%22pt-BR%22%3EThanks%20for%20the%20tips%2C%20but%20I%20had%20to%20remove%20the%20battery%20with%20tweezers%2C%20pulling%20on%20the%20tape.%20The%20battery%20is%20damaged%2C%20but%20the%20machine%20is%20working%20perfectly.%20I%20have%20verified%20that%20the%20battery%20is%20Samsung.%20Support%20has%20stopped%20sending%20me%20a%20new%20battery.%3C%2FLINGO-BODY%3E
Reply
Highlighted
Tourist
Posts: 5
Accepted Solution

Bateria ficou presa na gopro e não sai

Boa noite. Comprei uma gopro 7 black no dia 8 de abril de 2019 e ganhei uma bateria extra com Carrregador. Quando coloquei a bateria extra na máquina não consegui retirá-la mais. E o pior é que a fitinha para puxar a bateria saiu depois de eu tentar muito tirar a bateria. Agora, não sei como fazer para tirá-la

Accepted Solutions
Nomad
Posts: 1,302

Re: Bateria ficou presa na gopro e não sai

There's a couple of ways you can do this.  1:  Open the battery cover and very gently tap the camera against the palm of your hand. The battery will slowly slide out.  2:  Get a piece of sticky tape, place it on the battery and then pull.   Providing the tape is sticky enough it should remove the battery.

View solution in original post

Tourist
Posts: 5

Re: Bateria ficou presa na gopro e não sai

Obrigada pelas dicas, mas tive que tirar a bateria com ajuda de uma pinça, puxando no lugar onde estava a fita. A bateria ficou danificada, mas a máquina está funcionando perfeitamente. Verifiquei que a bateria é Samsung. O suporte ficou de me enviar uma bateria nova.

View solution in original post


All Replies
Nomad
Posts: 1,302

Re: Bateria ficou presa na gopro e não sai

There's a couple of ways you can do this.  1:  Open the battery cover and very gently tap the camera against the palm of your hand. The battery will slowly slide out.  2:  Get a piece of sticky tape, place it on the battery and then pull.   Providing the tape is sticky enough it should remove the battery.

Tourist
Posts: 5

Re: Bateria ficou presa na gopro e não sai

Obrigada pelas dicas, mas tive que tirar a bateria com ajuda de uma pinça, puxando no lugar onde estava a fita. A bateria ficou danificada, mas a máquina está funcionando perfeitamente. Verifiquei que a bateria é Samsung. O suporte ficou de me enviar uma bateria nova.