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%3CLINGO-SUB%20id%3D%22lingo-sub-342267%22%20slang%3D%22pt-BR%22%3EHero%205%20Session%20Battery%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-342267%22%20slang%3D%22pt-BR%22%3EGood%20Morning%2C%20%3CBR%20%2F%3E%3CBR%20%2F%3E%20I%20have%20a%20Hero%205%20Session%20that%20is%20giving%20me%20a%20%22headache%22%20because%20it%20does%20not%20hold%20the%20battery%20charge.%20%3CBR%20%2F%3E%20Yesterday%20I%20loaded%20the%20same%20one%20in%20the%20morning%20and%20when%20I%20went%20to%20use%20in%20the%20beginning%20of%20the%20night%20the%20camera%20did%20not%20work%20(it%20did%20not%20call)%20there%20I%20put%20again%20to%20load%20and%20appeared%20in%20the%20display%20the%20information%20of%20EMPTY%20BATTERY%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-342267%22%20slang%3D%22pt-BR%22%3E%3CLINGO-LABEL%3EHERO5%20Session%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-342275%22%20slang%3D%22en-US%22%3ERe%3A%20Bateria%20Hero%205%20Session%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-342275%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F102387%22%20target%3D%22_blank%22%3E%40supercliff08374%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EHow%20are%20you%20charging%20the%20camera%3F%3C%2FP%3E%0A%0A%3CP%3EPlease%20see%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2Fquestion_answer%2FRecommended-Chargers%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3ERecommended%26nbsp%3BChargers%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EWhat%20SD%20card%20are%20you%20using%3F%3C%2FP%3E%0A%0A%3CP%3EPlease%20observe%20if%20the%20same%20happens%20when%20the%20SD%20card%20is%20out.%3C%2FP%3E%0A%0A%3CP%3EThis%20will%20help%20us%20isolate%20the%20issue.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EYou%20may%20also%20try%20%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2Fhow_to%2FHow-to-Reset-the-Camera-to-Default-Settings%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3Eresetting%20the%20camera%3C%2FA%3E%20to%20its%20factory%20settings%20or%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fupdate%2Fhero5%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3Ere-flashing%20the%20software%3C%2FA%3E.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ELet%20us%20know%20how%20it%20goes.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks!%3C%2FP%3E%0A%0A%3CP%3EEj%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Sightseer
Posts: 1
Accepted Solution

Bateria Hero 5 Session

Bom dia,

Tenho uma Hero 5 Session que está me dando “dor de cabeça” pois ela não segura a carga da bateria.
Ontem eu carreguei a mesma pela manhã e quando fui usar no início da noite a câmera não funcionava (não ligava) aí coloquei novamente para carregar e apareceu no visor a informação de BATERIA VAZIA

Accepted Solutions
GoPro
Posts: 6,883

Re: Bateria Hero 5 Session

Hi @supercliff08374

 

How are you charging the camera?

Please see Recommended Chargers

 

What SD card are you using?

Please observe if the same happens when the SD card is out.

This will help us isolate the issue.

 

You may also try resetting the camera to its factory settings or re-flashing the software.

 

Let us know how it goes.

 

Thanks!

Ej

 

 

View solution in original post


All Replies
GoPro
Posts: 6,883

Re: Bateria Hero 5 Session

Hi @supercliff08374

 

How are you charging the camera?

Please see Recommended Chargers

 

What SD card are you using?

Please observe if the same happens when the SD card is out.

This will help us isolate the issue.

 

You may also try resetting the camera to its factory settings or re-flashing the software.

 

Let us know how it goes.

 

Thanks!

Ej