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Sightseer
Posts: 1
Accepted Solution

Bateria Hero 5 Session

Bom dia,

Tenho uma Hero 5 Session que está me dando “dor de cabeça” pois ela não segura a carga da bateria.
Ontem eu carreguei a mesma pela manhã e quando fui usar no início da noite a câmera não funcionava (não ligava) aí coloquei novamente para carregar e apareceu no visor a informação de BATERIA VAZIA

Accepted Solutions
GoPro
Posts: 10,731

Re: Bateria Hero 5 Session

Hi @supercliff08374

 

How are you charging the camera?

Please see Recommended Chargers

 

What SD card are you using?

Please observe if the same happens when the SD card is out.

This will help us isolate the issue.

 

You may also try resetting the camera to its factory settings or re-flashing the software.

 

Let us know how it goes.

 

Thanks!

Ej

 

 

View solution in original post


All Replies
GoPro
Posts: 10,731

Re: Bateria Hero 5 Session

Hi @supercliff08374

 

How are you charging the camera?

Please see Recommended Chargers

 

What SD card are you using?

Please observe if the same happens when the SD card is out.

This will help us isolate the issue.

 

You may also try resetting the camera to its factory settings or re-flashing the software.

 

Let us know how it goes.

 

Thanks!

Ej

 

 

Sightseer
Posts: 1

Re: Bateria Hero 5 Session

[ Edited ]

Hi, I have the same problem. 
I'm using a 2A charger and did the firmware update recently. 

Both leds go on and off soon, but the battery remains flat.
What else could I do?
Thanks.

GoPro
Posts: 10,731

Re: Bateria Hero 5 Session

Hi @nariviera

 

If the camera is no longer charging/powering on, please go over the steps on this article.

Let us know how it goes.
You may also reach out to our Support Team for assistance through https://gopro.com/help/ContactUs     

 

 

Thanks!
Ej

Sightseer
Posts: 2

Re: Bateria Hero 5 Session

[ Edited ]

Hi, thanks for the answer. 
I can power it on, but the battery does not retain charge. 
Both red lignts go on when USB connected, but for few minutes end go off, but the battery level is still low.

Looks like 'memory effect' or something...

It simply won't charge.

I can use it connected. Even record wile USB connected, but, again, the battery remains flat.

Should I contact the support team?

Thanks again.

GoPro
Posts: 8,334

Re: Bateria Hero 5 Session

Hello @foggyexper84. Are you using the USB charging cable that came with the camera? If yes, it would be best to connect with Support for further assistance. 

Sightseer
Posts: 2

Re: Bateria Hero 5 Session

Hi, yes. Ok, thanks.