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Tourist
Posts: 2
Accepted Solution

Bateria Gopro6

Buen dia, hace menos de un año compre mo gopor 6 en bestbuy mexico, la use solo una vez en un viaje que tuve, despues de eso la guarde con todo  bateria puesta. Ahora la quiero volver a usar pero la bateria no responde, si conecto la camara a la corriente si funciona pero con a bateria sola no. Veo que la bateria se deformo un poco pero no entiendo por que o que fue lo que paso. Espero me puedan ayudar por favor ya que solo la use una vez y ya no la puedo volver a usar. Gracias


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GoPro
Posts: 14,165

Re: Bateria Gopro6

 

Hi @snowyhero06457

 

Thank you for isolating the issue. It's best to seek out help from our Support Team regarding this. I hope you were able to keep a copy of the receipt as they may request for one.

 

You may contact them via phone or chat. https://gopro.com/help/ContactUs

 

 

Regards,

Ej

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Tourist
Posts: 2

Re: Bateria Gopro6

Good day, less than a year ago I bought gopor 6 in bestbuy mexico, I only used it once in a trip that I had, after that I kept it with all battery put. Now I want to use it again but the battery does not respond, if I connect the camera to the power if it works but with a battery only. I see that the battery was deformed a bit but I do not understand why or what happened. I hope you can help me please and I only use it once and I can not use it again. Thank you
Highlighted
GoPro
Posts: 14,165

Re: Bateria Gopro6

 

Hi @snowyhero06457

 

Thank you for isolating the issue. It's best to seek out help from our Support Team regarding this. I hope you were able to keep a copy of the receipt as they may request for one.

 

You may contact them via phone or chat. https://gopro.com/help/ContactUs

 

 

Regards,

Ej